Devices and Users mode users suddenly stopped getting calls

Asterisk 13.17.0

I know it’s not a supported setup, but the client wanted devices and users mode functionality. I’m running into an issue several times today in which users suddenly stopped getting calls to the phones they were logged into. If the user had find me follow me, only their cell phone rang, otherwise the call went to the user’s voicemail.

After logging out and logging back in, the polycom phones rang again.

I did some work changing settings enmasse to all extensions with bulk handler. I’m wonder if this was the cause? I’m worried to test it to find out. Has anyone seen this behavior?

Also, I have Dynamically Generate Hints enabled, which I believe I is the recommendation.

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