I am using FreePBX version 184.108.40.206 in Device & User mode. My agents log in to their device with the standard *11 feature and log out with *12. I’d like to NOT use the *45 queue toggle to save additional steps for the agent. I’ve tested adding the agents (i.e. Users) to the queues as Static and as Dynamic agents. Of course as Dynamic they must *45 to toggle into the queue after they *11 to log in to their Device.
If the agents are Static then they only receive calls when they have *11 logged in to their Device. So it works to have them just *11 in and *12 out of their Device. But I am concerned about performance or other issues. Is it okay to have all my agents be Static and log in and out of their Device? Or is it recommended to also *45 to toggle in and out? Or am I paranoid?