Desktop Softphone over VPN or external IP?

Those of you using the desktop softphone for remote users, do you have them connect over a VPN and then to an internal IP of the PBX? Or do you have 6443 open on the outside?

Always hesitant to open things up to the internet.

VPN, especially if they have to connect to access other work services. have also used VDIs with the softphone contained inside. Some services like Sangoma (Connect) Talk create a proxy so you dont have to open up via internet.

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