I have a client that we installed FreePBX 13 on and everything has been working great. They have about 10 or so extensions. Most in house but a few are virtual extensions forwarding to salesmen cell phones in the field. We are also using SIPStation for the trunks and mostly Aastra 6757i phones on the desks.
They now want to add a customer support line to field calls from the public. The issue though is with limited staff they want to redirect this line to various other staff based on the time of day. In addition, these redirections may need to be altered from the schedule once or twice a day, so they need to be able to modify the time table with little notice.
So I guess what I am asking is what is the best way to go about this? To summarize the requirements :
- Set up a basic schedule to route calls from this customer support extension to various other extensions (or go to VM off hours)
- Give a few employees the ability to modify this schedule if needed (preferably keeping them out of the full blown GUI if possible).
- We will probably need to implement queues for this number as well. I haven’t done that before but wanted to mention it in case it alters the solution.
If there is a commercial module that would accomplish this we would be happy to purchase it. They are also looking into third party solutions outside of FreePBX but if we can accomplish everything internally without an additional ongoing cost I would prefer to do so.
Thanks for any suggestions,