Custom hints not being created after PBX upgrades

General Help
1

I’ve put the following in extensions_custom.conf:

[ext-local](+)
exten => _97X.,1,Answer
exten => _97X.,2,VoicemailMain(${EXTEN:2}@default)
exten => _97X.,hint,Custom:mwi${EXTEN:2}

This is so users can subscribe a BLF key to an arbitrary mailbox state (Code run by externnotify is handling hint state.) Works fine in Asterisk 13/FreePBX 15/chan_sip:

mypbx*CLI> core show hints
    -= Registered Asterisk Dial Plan Hints =-
[email protected]     : Custom:mwi297         State:InUse           Presence:not_set         Watchers  3
[email protected]     : Custom:mwi${EXTEN:2}  State:Unavailable     Presence:                Watchers  0

mypbx*CLI> dialplan show ext-local
[ Context 'ext-local' created by 'pbx_config' ]
  '97297' =>        hint: Custom:mwi297                           [pbx_config]
  '_97X.' =>        hint: Custom:mwi${EXTEN:2}                    [pbx_config]
                    1. Answer()                                   [pbx_config]
                    2. VoicemailMain(${EXTEN:2}@default)          [pbx_config]

But in Asterisk 16/FreePBX 16/chan_pjsip the hint is not being created automatically:

mypbx*CLI> core show hints
    -= Registered Asterisk Dial Plan Hints =-
[email protected]     : Custom:mwi${EXTEN:2}  State:Unavailable     Presence:                Watchers  0

mypbx*CLI> dialplan show  ext-local
[ Context 'ext-local' created by 'pbx_config' ]
  '_97X.' =>        hint: Custom:mwi${EXTEN:2}                    [extensions_custom.conf:35]
                    1. Answer()                                   [extensions_custom.conf:33]
                    2. VoicemailMain(${EXTEN:2}@default)          [extensions_custom.conf:34]

I don’t see any related changes in the generated dialplan so I’m guessing this is an Asterisk change. Any ideas why these hints aren’t being added to the dialplan automatically any longer?

2

The act of subscribing is what creates the extension from the pattern. They aren’t automatically created until then. Have you confirmed the subscription attempt is occurring? If so, is it failing?

3

Thanks, that was easy. Client endpoints hadn’t rebooted since the update and apparently Polycoms only subscribe once at boot!

4

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