Custom Dialplan - Softphone doesn't record but DISA does

[jacobs (Jake)]

I was finally able to figure it out how to get the CID to work with the local dial. You have to hook into the macro-predial like I thought earlier.

I was able to come to this solution after reading a nice write up by Igaetz at -

Hooking for fun and income

Despite the frequency with which it arises here in the forum, there is not yet a good resource for learning to use dialplan hooks in FreePBX. This will probably end up in the wiki at some point, but until that happens, here are the broad strokes for leveraging dialplan hooks in FreePBX 14. What is a dialplan hook? A dialplan hook refers to several pre-defined FreePBX contexts that exist solely for users to add their own Asterisk Macros to be run at specific locations in the call flow. They all …

Also his other answer here helped me pass data via a channel variable -

Cannot force outbound caller id

Instead of trying to write the outbound CID early in the call flow as you are currently, set a unique channel variable to track the call, i.e.: exten => s,n,Set(__queue_cid="Tech Support" <{redacted}6102>) ; leading double underscore may or may not be necessary exten => s,n,Goto(ext-queues,610201,1) The channel var will carry the desired CID, which you can then set at the very last point prior to leaving the system by: [macro-dialout-trunk-predial-hook] exten => s,1,ExecIf($["${queue_cid}"!=…

Thanks everyone for the assistance.