Equipment: Trixbox (latest stable) on a Linux server.
Aastra 9133i IP Phone
I have a calling group with 12 extentions fielding calls from 8 lines in a trunk. When a call comes in, every extention rings at the same time. The “winner” is the person who picks up the phone to answer the call. Two things happen with this installation:
- A person will pick up the phone, hear a dialtone, dial their number, and suddenly be speaking with someone making an outside call coming in.
This phenomena happened to me as I called into the clinic–I heard a pause, some dialing sounds, then a person inside the clinic confused as they thought they were talking to the person they called, not me.
In short, the phone does not appear to respect the dialtone–it will simply route in a call even if the phone is off the hook.
- A person checks the common voicemail. It’s reported that the voicemail will be fine for awhile but then get into a weird “prompt loop.” For example:
(Voicemail message) “Hi this is Josh…To delete this message, press seven to save
it, press 9…”
What causes these behaviors and how does one solve it?