CRM Module + IVR

Looking to possibly purchase CRM module to use with SuiteCRM, question I cannot find the answer to is can this setup link an account by IVR entry? If not, best idea?

Example: I have one customer that calls from the same CID every time, but has many different accounts. Need customer to enter account number when prompted, then, when queue agent connected, CRM pop up displays info for that account. Any help greatly appreciated.