I hate to say it but based on this email from tech support this morning, nickzed’s analysis at Why are you bugging me for a module I am not even using? - #9 by nickzed feels correct. I have expired maintenance for commercial licenses I no longer want or need, I can disable or remove these commercial modules from the pbx, but have no way to remove them from the portal, and no way to suppress the “critical warning” so it does sound like their plan is that we have to live with getting nagged to death or else renew something we no longer need or want. To me, this seems really a bad decision or ploy, to have no way to opt out of commercial licenses or suppress the “critical warnings” when commercial modules are no longer needed, regardless of the statement below that says “We are not recommending that you renew the maintenance; we simply want to clarify that the alert is expected behavior based on the current product design.”. In my opinion the security argument holds not water as I can remove the commercial modules from the system, just not the portal. Also in my opinion, this is ridiculous statement from their website linked below: “Besides the problematic security update issues outlined above, several forthcoming expanded commercial module license checks will (soon) show new Dashboard and other alerts — similar to these — and cause said commercial modules’ web interfaces to stop working after the grace period on systems for which valid licenses do not exist.” So if I want to keep a commercial license I MUST renew it.
I also think the even the Sangoma tech support not fully aware of this policy as it took many days of back and forth to get this reply. .Here is what I received this morning 07/07/2026 from tech support:
Hi,
I checked with my team and they confirmed that the maintenance alert cannot be disabled while the module’s maintenance has expired.
For more details about this behavior, please refer to the following article: https://www.freepbx.org/avoid-walking-the-plank-with-expired-modules
This functionality was introduced as part of a recent design change and is working as intended. Until the module maintenance is renewed, the alert will continue to be displayed and there is currently no option to suppress or disable it.
As discussed, you confirmed that you are not actively using this module. We are not recommending that you renew the maintenance; we simply want to clarify that the alert is expected behavior based on the current product design.
Thank you!
Muhamathu Nathim M
Sangoma Technical Support Team