hi, i have a fully patched system v15 with asterisk 16. it had been working fine up until about 2 weeks ago when i started to get complaint about dropped calls. the complaints are from several different users and both desk phone and zulu. i have a log from such a call but i don’t see much.
can someone point me in the right direction on how to troubleshoot this issue?
thanks in advance
all the logs seem the same, nothing important until the call disconnects…here at 15:13:35
[2021-04-07 15:13:04] VERBOSE[25559][C-000024ac] res_srtp.c: SRTCP unprotect failed on SSRC 1329926946 because of unable to perform desired validation
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] bridge_channel.c: Channel PJSIP/5301-000037d3 left 'simple_bridge' basic-bridge <ad8d9c61-eab0-4332-b3fc-11cfcf41b354>
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] app_macro.c: Spawn extension (macro-dialout-trunk, s, 28) exited non-zero on 'PJSIP/5301-000037d3' in macro 'dialout-trunk'
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Spawn extension (from-internal, 14156550003, 11) exited non-zero on 'PJSIP/5301-000037d3'
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Executing [h@from-internal:1] Macro("PJSIP/5301-000037d3", "hangupcall") in new stack
[2021-04-07 15:13:35] VERBOSE[25582][C-000024ac] bridge_channel.c: Channel PJSIP/Level3Primary-000037d4 left 'simple_bridge' basic-bridge <ad8d9c61-eab0-4332-b3fc-11cfcf41b354>
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Executing [s@macro-hangupcall:1] GotoIf("PJSIP/5301-000037d3", "1?theend") in new stack
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Executing [s@macro-hangupcall:3] ExecIf("PJSIP/5301-000037d3", "0?Set(CDR(recordingfile)=)") in new stack
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Executing [s@macro-hangupcall:4] NoOp("PJSIP/5301-000037d3", "PJSIP/Level3Primary-000037d4 montior file= ") in new stack
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Executing [s@macro-hangupcall:5] GotoIf("PJSIP/5301-000037d3", "1?skipagi") in new stack
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx_builtins.c: Goto (macro-hangupcall,s,7)
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Executing [s@macro-hangupcall:7] Hangup("PJSIP/5301-000037d3", "") in new stack
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] app_macro.c: Spawn extension (macro-hangupcall, s, 7) exited non-zero on 'PJSIP/5301-000037d3' in macro 'hangupcall'
[2021-04-07 15:13:35] VERBOSE[25559][C-000024ac] pbx.c: Spawn extension (from-internal, h, 1) exited non-zero on 'PJSIP/5301-000037d3'