Contact pictures on Sangoma phone are incorrect

I’m not sure if this is a Sangoma phone issue, User Manager issue, Phone Apps issue or Contact Manager issue, so I’m putting it in the general help section.

Our office uses Sangoma S500 phones. Lately, the picture that shows up on the phone when a user calls another user seems to almost be random. For example, I call person A and person C’s picture is shown on my phone. Person A calls person B and person D’s photo shows up on Person B’s phone. There doesn’t seem to be any rhyme or reason as to what picture shows up. We have even had the photo of a deleted user show up on some calls.

versions
Contact Manager14.0.4.5
Phone Apps13.0.92.6
User Management14.0.3.40
FreePBX 14.0.3.2
Asterisk 13.19.1

1 Like

That is all controlled through Contact Manager and it sends the photo

I just updated from 10.13.66-21 to 10.13.66-22 and am all-of-a-sudden having this problem as well.

There’s a cli command for contact manager you can run to check this

Sorry, what do I check? I never changed anything in the contact manager, everyone’s photos are still the same in the GUI.

fwconsole contactmanager --help

Thanks, but I’m still not sure what I’m supposed to do with this? How does it help me with the fact that since I updated all the images are jumbled?

One interesting thing, if a user uploads a new image via the UCP, it will work. But if I upload an image for them via the User Details tab in the PBX admin, it doesn’t work.

[[email protected] ~]# fwconsole contactmanager --lookup=1302
Array
(
[id] => 16
[uid] => 16
[groupid] => 4
[user] => 15
[displayname] => Joey Khan
[fname] => Joey
[lname] => Khan
[title] => Digital Director
[company] => Laird Superfood
[address] =>
[type] => internal
[numbers] => Array
(
[98] => Array
(
[number] =>
[extension] =>
[countrycode] => 1
[nationalnumber] =>
[regioncode] => US
[locale] => US
[stripped] =>
[E164] =>
[possibleshort] => 0
[type] => cell
[flags] => Array
(
[0] => phone
)

                [primary] => phone
                [speeddial] => 
            )

        [99] => Array
            (
                [number] => 1302
                [extension] => 
                [countrycode] => 
                [nationalnumber] => 
                [regioncode] => 
                [locale] => 
                [stripped] => 1302
                [E164] => 
                [possibleshort] => 
                [type] => internal
                [flags] => Array
                    (
                        [0] => phone
                    )

                [primary] => phone
                [speeddial] => 
            )

    )

[emails] => Array
    (
        [42] => Array
            (
                [email] => .com
            )

    )

[image] => Array
    (
        [image] => ?PNG

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[format] => image/png
[gravatar] => 0
)

[internal] => 1
[default_extension] => 1302

)

[[email protected] ~]#

As always this helps a developer to debug. Thus is why I asked you for it. So thanks.

1302 is linked to Joey Khan. It will show the image assigned to them.

If you feel this isn’t working upgrade contact manager from edge

fwconsole ma upgrade contactmanager --edge

Thanks, yes, when I (Joey Khan) call someone, 1303’s picture shows. But it’s not just an across-the-board next extension photo, they’re all mixed up, but they are consistent (always the same other persons photo). I upgraded contactmanager as you listed, didn’t fix, do I need to reboot the phones/update them via EPM?

Thanks

@tm1000 This sounds really familiar to me - wasn’t there a report like this last year about this time? I’m almost certain there was a resolution to this, but I don’t think it was the phone that was the culprit… I could be mistaken, of course. I’m old enough to have programmed on paper tape and TTY40s, so I might just be losing it.

https://issues.freepbx.org/browse/FREEPBX-17869

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