I run a twenty person call center in Puerto Rico. Our tech guy created a complicated FreePBX setup to link all of our offices together, which have approximately 100 users. I would like to hire an expert and/or consultant to help me audit and reconfigure the system to provide accurate reports, which it currently does not do. I am using QueueMetrics for reporting. Please let me know where I can get knowledgeable help.
Have you considered the official support resources available for FreePBX and Queuemetrics?
For FreePBX Specific help: http://schmoozecom.com/freepbx/freepbx-support.php
For QueueMetrics assistance: http://loway.ch/contact-us.jsp