I did a lot of searching, but don’t find the solution.
This is asking for a “workaround” or intelligent tric
We have
- General timeconditions to redirect to the
a. Night team
b. Day team - The Day and Night Team have more extensions.
- So we made ringgroups for that.
- Now I want to filter the extensions of people who are on holliday, so they are not disturbed on their mobile phones.
5 So between the ringgroup and the extenision a new layer of time conditions is needed. I am looking for something like this.
The complete chain would look like this:
Inbound Route > TIme condition > Ringgroup > Time Condition > Extension.
(if time con
This leaves me with question:
a. How to connect a TIme condition to a ringgroup ??
I tried something with queues and dummy extensions, but have a waiting time then (1 second)
Any ideas?
Regards, Eef