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Configuring the Torture Menu


I’ve set up Call Screening for an extension. The caller is required to announce with his name. The call then rings and offers several options when the extension picks it up.

Currently, dialing 3 will route the call to the “Torture” menu but all it does is put the call on hold. I haven’t been able to figure out where to configure this “torture menu”

(Dave Burgess) #2

Logs would really help, especially if you can narrow it down to the part where you press ‘3’ and something happens.


As you can see in this trace, it goes to music on hold forever. Is there a place I can configure this to do something else, such as going to Lenny


I have provided a log. Any ideas?

(Itzik) #7

Blackhole Dest: Put caller on hold forever

It places the caller on hold forever. That seems to be the “torture” part. I don’t know if you can actually configure it somewhere other than messing with the dialplan.
A full call log might tell us more.


I provided the call log from the point the Call Screening takes effect. I don’t know how much more you would need.

That is the issue. I can send to Lenny by dialing 666 but that causes the number to be blacklisted, which I may not want to do. It seems that there ought to be some other options.

(Kevin Frost) #9

Offload the caller onto the PSTN somewhere. Frees up your valuable bandwidth.


This is an experimental system for the moment. That is not a concern.

(Kevin Frost) #11

Are you trying to blackhole spammers?

(Itzik) #12

It does not seem so. You don’t see where it asks you to press any of the options.

Please post a full log


Try this one. In this call, I dial 3 and get sent to MOH forever