hi my friends,
Please help me to solve the problem below
- My PBX System : FreePBX 2.8 with Asterisk 1.8.
- My Customer Care Group need setup a Queue with Only a Dynamic Agent :
- in addition to the usual features, when :
- The Agent = Busy (all agents in call) : asterisk play a announcement " All agents is Busy now , please wait a moment"… After that asterisk will tranfer the caller to a Ring Group.
- The Agent = Unanswer (no Agent answer, not wait to timeout) : asterisk play another announcement " All agents i Available now, please try call again later " . After that asterisk will hangup call.
Can i configure my FreePBX (ver 2.8) for this inquiry or have to update FreePBX to solve ? Or anything else?
Hope to hear information from you the soonest.