I would like to make that in the queue configuration :
When someone call that make ringing every phones (4-5 times) in the queue if no one answer or is available, the customer hear the annoucement, after 30seconds every phones ring again, etc …
Thanks a lot,
You can do this two ways.
- Under Queue settings > Caller Announcements you can set an IVR Breakout Menu.
- You can point the failover destination to an announcement or IVR and set failover back to the queue
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