Config Queue


I would like to make that in the queue configuration :

When someone call that make ringing every phones (4-5 times) in the queue if no one answer or is available, the customer hear the annoucement, after 30seconds every phones ring again, etc …

Thanks a lot,

You can do this two ways.

  1. Under Queue settings > Caller Announcements you can set an IVR Breakout Menu.
  2. You can point the failover destination to an announcement or IVR and set failover back to the queue

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.