Hello, all. I come to you again with my hat in my hand on an issue that is plaguing a highly irate customer of ours.This issue is happening to all users, and I cannot find the cause.
They are using a PBXact 25 connected directly to the Internet (one port configured for WAN using the Responsive Firewall) and another port for LAN that goes to a PoE switch for their phones. Also, some users are using the Asterisk VPN withtheir Sangoma S505 phones at home.
Whenever they make conference calls from their phones using the conference call button (not the conference bridge), they get about an hour or so into the call and then people stop hearing each other. This happens frequently and I have checked with Flowroute (their SIP provider) to see if this was a limitation on their end and they say it’s not.
Anyway, I do have the log of a call made today to two different cell numbers in a conference call. I have both call item logs. I used Notepad++ to search for the call ID so I could segregate them in separate files without a bunch of other non-call information.
I have tried to figure out the syntax but I’m afraid I am not as well-versed with analysis as I am with writing. If I paste the logs into the pastebin, would someone be able to take a look at the logs (about 238 lines each) and tell me why the RTP is faulting ( I assume it’s RTP; the Flowroute tech also said he thought it was)?
As always, your expert help is appreciated and I try to learn from your advice.