Conference Bridge hear "We have not received a valid response" then it disconnects

General Help
1

Hello All,
New to FreePBX only about 3 weeks in…came from a Cisco Call Manager and UCCX environment… FreePBX firmware: 10.13.66-22 service pack: 1.0.0.0… if I dial our conference line ext it plays a message then ask for you to enter the Conference ID once you hit any number it plays: we have not received a valid response and it disconnects the call…I am not sure if I am looking into the correct area: Applications - IVR - ConfBridge
Enable Direct Dial: Disabled
Timeout: 10
Alert Info: None
Ringer Volume Override: None
Invalid Retries: 0
Append Announcement to Invalid: No
Return on Invalid: No
Invalid Recording: Default
Invalid Destination: None
Timeout Retries: 0
Append Announcement on Timeout: No
Return on Timeout: No
Timeout Recording: Default
Timeout Destination: None
Return to IVR after VM: No

2

IVR is different.

Look in the /var/log/asterisk/full log around a call and show us what is happening in there. That will be a good start. Your setup for the incoming trunk or extension settings might help as well.

3

Add DTMF logging to your ‘full’ and ‘console’ logs

4

Try upping the Invalid Retries to 5 or greater & and also set Invalid Destination so that it doesn’t just hangup on the user after the allotted retries.

We had an issue were if the conference bridge code started with a 3, but if someone missed that digit or pressed four other digits, all key presses were considered invalid and would go through the invalid retries very quickly. I set ours to 9, and then also set Invalid Destination to our front desk Time Condition so that maybe the front desk employee could give the caller assistance.

5

Thank you Mr. Tice,
that was my problem… need to increase the Invalid Retries to more then Zero…and also changed the Invalid Destination too

6

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