Is it possible to do a conditional IVR message?
I know I can do a conditional for a recording playback, but I like the fact that the IVR can be bypassed by pressing a button once the individual hears the option. I don’t see how I can do that if I go to a conditional recording and have the recording go to the IVR.
I guess I could create a second duplicate IVR (is it possible to copy an IVR?) and just have my conditional point to one of the IVRs.
Thanks!