Commercial Module Activation going on 2+ days to activate

I use Sangoma Connect 20 phone license … $299 per year. Got an email the day it expired that it expired. Purchased another unit and no activation. Opened ticket and first was told I had no support credits (even though its a commercial module and I just need it activated). Eventually Sangoma opened a support ticket. Going on day 3 and no activation or response from tech. My offsite users just looking at a phone that says **LICENSE EXPIRED and sitting with their thumbs up their …

Not sure whats happening but not acceptable.

2 Likes

Can you DM me with the ticket number please ?