hello
I have asterisk + freepbx
I want to comment out this lines from extensions.conf
; Extensions with no Voicemail box reporting BUSY come here
exten => s-BUSY,1,NoOp(Extension is reporting BUSY and not passing to Voicemail)
exten => s-BUSY,n,GotoIf($["${IVR_RETVM}" = “RETURN” & “${IVR_CONTEXT}” != “”]?exit,1)
exten => s-BUSY,n,Playtones(busy)
exten => s-BUSY,n,Busy(20)
Why on earth do you want to comment out those lines? Those lines are there to detect if the phone is busy. Have you any idea what will happen if you comment out the lines?
There is nothing prohibiting you to do your changes, feel free to do it but if it breaks you have a lot of pieces to play with.
Create a file called extensions_override_freepbx.conf, then copy the section that contains the [macro-exten-vm] from extensions.conf into that file. Now you change whatever you want in the extensions_override_freepbx.conf, this file will override the extension.conf context [macro-exten-vm]
This is the supported way of customizing the dialplan.