Does anyone have a suggestion on a client friendly CDR reporting tool? They just want some basic stats, calls in, calls out etc. I tried to show them the current tool, and admittedly, it was a mess for an office manager.
Even a simple inbound call to a ring group, answered, parked, and picked back up shows a whole slew of entries in the CDR.
I read some old threads about using CEL, but that seems overkill for this.
We give our customers access to the UCP which formats calls in an easy to understand way. Most of our customers are happy with it.
That’s not going to give the Office Manager an overview of the entire system though. Just individual extensions.
CDR is a database.
If you just want to keep saying “no”, that’s fine, but why can’t you tell us what you really want. It’s not like taking data out of MySQL is that challenging. At some point, it would really help us for you to let us know what you want.
I thought i did in the OP. She’s looking for basic info. Calls in and out for the business. In CDR, one call can have 3-4 different entries. That’s not useful for a non IT office manager.
The issue that I’m having is that the CDR tool in FreePBX offers TOO much information. She needs something simple.
Can anyone suggest a 3rd party tool for simple reporting that an Office Manager can use to see calls for the entire company?
I am pretty sure with User Management, you can give the office manager access to view call logs for other people’s extension via UCP. You might be able to speed this up by granting the OM access to view a group, and then adding everyone she should see to that group. (I have not tried this)