Client Disconnecting

Hi Guys,

I am having a few issues. I have created a separate subnet (10.75.10.0) on my network. The firewall blocks traffic between the segregated subnet and the main (10.0.20.0) subnet.

Now on my main subnet I have two clients that connect to the voip box perfectly using the external IP of the box. They can dial each other and incoming calls work.

Yet i have a client that is going to be the main user of the server based out in Hong Kong, whenever Yate connects it immediately disconnects saying unauthorised.

The user/pass details were copy and pasted from an email so I know they are correct but the client actually goes online before kicking me out.

Any one have any ideas?

Thanks

Changed the softphone and now its solid.