For my one of my customer, we deploy FreePBX and they requested to do integration with sugarCRM. They basically wants to use Click to call feature where any number on sugarCRM they can click and call will originate to that number from user softphone.
I have followed step mentioned in sugarCRM docs. I have provided all details in sugarCRM for FreePBX server including ip and AMI user details. But when we click on number in sugarCRM nothing happens. In sugarCRM we get success message but in asterisk CLI there is no logs.Please advice how to troubleshoot the issue.
I am attaching screenshot of configuration
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