We’re on 15.0.23, running CIP270Vs (Firmware Version BOOT–2.42.6.1(2021-06-03 09:01:00)
ROOTFS–2.42.6.5(2022-03-04 11:12:00) ROM–2.42.6.5.4R31(2022-03-04 11:13:00) DSP–9.0.3(Patch 1.0.16D))
Can you please assist in troubleshooting this VM retrieval issue?
Retrieving VM by hitting MESSAGE->LISTEN results in a “Load Error. Please Check” error.
Retrieving VM using Menu → Messages → 1. Voice Mail → 1. View Voice Mail → 1. works just fine.
Not being able to use the message button is annoying the users mightily.
I am guessing this is not a firewall issue blocking some traffic, as method 2 works just fine. VM retrieval on UCP works just fine.
Here is a brief excerpt of what might be the relevant log on from the phone.
[04-08 09:07:40 30:52:b4] I/uiKit: (56) IButtonView:0x0xf491a0 clicked
[04-08 09:07:40 30:52:b4] I/URLClient: (617) URLClient_get
[04-08 09:07:40 30:52:b4] E/SIPPro: (19344) aid 0, cid 0, tid 0, did 0, RESPONSE: 200 OK, User is successfully registred!, Event: 1
[04-08 09:07:40 30:52:b4] E/SIPPro: (18821) aid 0, Fail to get User-Agent header
[04-08 09:07:40 30:52:b4] I/CFG: (218) UNREG: unRegState: 0, RegStatus: 1…
[04-08 09:07:40 30:52:b4] W/CFG: (220) UNREG: unRegState isn’t TRUE!!
[04-08 09:07:40 30:52:b4] E/SIPPro: (6927) >>>>>>>SIP Send BlfList Sub Fail, Account 0 is Invalid<<<<<<<
[04-08 09:07:40 30:52:b4] I/URLClient: (1043) URLClient_escapeSpecialChar
[04-08 09:07:40 30:52:b4] I/SIP_uaCSTA: (561) Update Devices Infomation..[04-08 09:07:40 30:52:b4] LCMHandler Received Event 22349 from SIP!!
[04-08 09:07:40 30:52:b4] I/URLClient: (1066) EscapeSpecialURL =
[04-08 09:07:40 30:52:b4] I/URLClient: (475) == Info: Connected to 10.1.12.10 (10.1.12.10) port 2579 (#0)
[04-08 09:07:40 30:52:b4] I/URLClient: (463) [=> Send header] GET /voicemail/messagelisten?token=74262889-cdd2-42ac-8870-3a19685fcb5b&uid=311&previous=djEvdm9pY2VtYWls&pin=?selection=1649423243-00000126 HTTP/1.1
Host: 10.1.12.10:2579
User-Agent: Clearly IP Inc CIP270V2 2.42.6.5.4R31 20:0a:0d:30:52:b4
Accept: /
[04-08 09:07:40 30:52:b4] I/URLClient: (475) == Info: Mark bundle as not supporting multiuse
[04-08 09:07:40 30:52:b4] I/URLClient: (475) == Info: The requested URL returned error: 500 Internal Server Error
[04-08 09:07:40 30:52:b4] I/URLClient: (475) == Info: Closing connection 0
[04-08 09:07:40 30:52:b4] E/DownloadManager: (527) /tmp/xb/1642059237_1732128927 file download fail !!!
[04-08 09:07:40 30:52:b4] SelfWindTCB is NULL !!!
[04-08 09:07:40 30:52:b4] LCMHandler Received Event 27300 from XB!!
[04-08 09:07:55 30:52:b4] Open /dev/ttyS1
[04-08 09:07:55 30:52:b4] Baudrate is 2400
[04-08 09:07:55 30:52:b4] init_ehs_mode