Cisco 504g phones - ext works but OTHER sidecars showing red light for extension

Have an office with approx 15 phones. Each phone has a sidecar. All other extensions are showing properly (green lights when not in use, red lights when in use) except for one extension, which, while working fine, is showing as busy on all other phone sidecars… anyone have any ideas?

Running hosted freepbx 2.9.x.x

Thanks,

Brandon

Do you have the sidecar set to the correct type of phone system?

they are all set to asterisk

What is the state of the asterisk hints showing for the various extensions including the problematic one?

[email protected] : SIP/104 State:InUse Watchers 21
[email protected] : SIP/105 State:Idle Watchers 21
[email protected] : SIP/106 State:Idle Watchers 22
[email protected] : SIP/107 State:Idle Watchers 21
[email protected] : SIP/101 State:Hold Watchers 21
[email protected] : SIP/102 State:Idle Watchers 21
[email protected] : SIP/103 State:InUse Watchers 21
[email protected] : SIP/108 State:Idle Watchers 21
[email protected] : SIP/109 State:Idle Watchers 21
[email protected] : SIP/207 State:Idle Watchers 21
[email protected] : SIP/206 State:Idle Watchers 22
[email protected] : SIP/205 State:Idle Watchers 21
[email protected] : SIP/204 State:Idle Watchers 21
[email protected] : SIP/203 State:Idle Watchers 20
[email protected] : SIP/202 State:Idle Watchers 21
[email protected] : SIP/201 State:Idle Watchers 20
[email protected] : SIP/208 State:Idle Watchers 22
[email protected] : SIP/111 State:Idle Watchers 22
[email protected] : SIP/110 State:Idle Watchers 21
[email protected] : SIP/113 State:Idle Watchers 22
[email protected] : SIP/112 State:Idle Watchers 21
[email protected] : SIP/500 State:Unavailable Watchers 0
*[email protected] : ccss:SIP/208 State:Idle Watchers 0
*[email protected] : ccss:SIP/206 State:Idle Watchers 0
*[email protected] : ccss:SIP/207 State:Idle Watchers 0
*[email protected] : ccss:SIP/204 State:Idle Watchers 0
*[email protected] : ccss:SIP/205 State:Idle Watchers 0
*[email protected] : ccss:SIP/202 State:Idle Watchers 0
*[email protected] : ccss:SIP/203 State:Idle Watchers 0
*[email protected] : ccss:SIP/201 State:Idle Watchers 0
[email protected] : SIP/401 State:Idle Watchers 21
[email protected] : SIP/403 State:Idle Watchers 21
[email protected] : SIP/402 State:Idle Watchers 21
[email protected] : SIP/404 State:Idle Watchers 20
*[email protected] : ccss:SIP/110 State:Idle Watchers 0
*[email protected] : ccss:SIP/111 State:Idle Watchers 0
*[email protected] : ccss:SIP/112 State:Idle Watchers 0
*[email protected] : ccss:SIP/113 State:Idle Watchers 0
*[email protected] : ccss:SIP/109 State:Idle Watchers 0
*[email protected] : ccss:SIP/108 State:Idle Watchers 0
*[email protected] : ccss:SIP/105 State:Idle Watchers 0
*[email protected] : ccss:SIP/104 State:Idle Watchers 0
*[email protected] : ccss:SIP/107 State:Idle Watchers 0
*[email protected] : ccss:SIP/106 State:Idle Watchers 0
*[email protected] : ccss:SIP/101 State:Idle Watchers 0
*[email protected] : ccss:SIP/103 State:Idle Watchers 0
*[email protected] : ccss:SIP/102 State:Idle Watchers 0
*[email protected] : ccss:SIP/401 State:Idle Watchers 0
*[email protected] : ccss:SIP/402 State:Idle Watchers 0
*[email protected] : ccss:SIP/403 State:Idle Watchers 0
*[email protected] : ccss:SIP/404 State:Idle Watchers 0
*[email protected] : ccss:SIP/500 State:Idle Watchers 0

Also, what are all of these *84xxx extensions? I don’t have any extensions that start with *84…

Thanks for all the help, I’m a newbie to the Asterisk/FreePBX world.

OK so extn’s 103 and 104 are in use and 101 is on hold. Which extension appears to be the problematic one?

Re *84xxx extensions - as far as I’m aware these are “Camp-On” feature code hints, automatically created by FreePBX so that you can assign a BLF key to subscribe to the state of a Camp-On request. See link