Hi,
I have a custom destination for the queue failover. In the cdr list it shows the assigned caller id name prefix.
29 Apr 2018,21:51:26 1525027886.20954
“728…69755xxxxx” <69755xxxxx> 728 Playback s [afterhours] ANSWERED 00:07
Now I have made a custom destination for the incoming routes.
30 Apr 2018,19:38:22 CHAN_START 6944xxxxxx 6944xxxxxx DEFAULT 212214xxxx from-trunk SIP/SipOn-00004732
30 Apr 2018,19:38:22 ANSWER 728…6944xxxxxx 6944xxxxxx 6944xxxxxx 212214xxxx DEFAULT s prequeue-400-mess Answer SIP/SipOn-00004732
30 Apr 2018,19:38:27 HANGUP 728…6944xxxxxx 6944xxxxxx 6944xxxxxx 212214xxxx DEFAULT s prequeue-400-mess SIP/SipOn-00004732
30 Apr 2018,19:38:27 CHAN_END 728…6944xxxxxx 6944xxxxxx 6944xxxxxx 212214xxxx DEFAULT s prequeue-400-mess SIP/SipOn-00004732
30 Apr 2018,19:38:27 LINKEDID_END 728…6944xxxxxx 6944xxxxxx 6944xxxxxx 212214xxxx DEFAULT s prequeue-400-mess SIP/SipOn-00004732
Although I have set the caller id name prefix in the incoming route ,the prefix is not showing in the cdr list.
30 Apr 2018,19:38:22 1525106302.32350
6944xxxxxx 212214xxxx Playback s [prequeue-400-mess] ANSWERED 00:04
Any idea why this is happen and how I can fix it ?