CID Name from softphone

I’m new to FreePBX and I’ve just set up FreePBX + a2billing to work with Zoiper on my pc. I want FreePBX to get CID name from Zoiper, but I can’t make it do so. CID fields in Trunk, Route, Extension are blank.

FreePBX does not allow that. It will always use the user number of where the device is registered to