I have 2 PRI from Charter Communications the caller id name is the phone number that is assigned to the ext
ext 291 outbound CID is 555-1212 but the name is the same 555-1212.
I called the NOC Center for them and they set the group CID to be our account name so now is shows
However I need to change the CID NAME based on the Department. I tried setting the CID name in the exten but it does not work
“DEPT NAME” <6185551212>
What else can i do to change the CID NAME