It would be nice if the CID Lookup module was a destination just like IVRs or Queues or Extensions. Especially if the CID Lookup definition had a destination “field” based on the looked up record. The destination field for the looked up CID record could then be used to direct the call. The CID Lookup definition should also have a default destination for records that aren’t in the lookup source or don’t have a destination.
That would allow you to :
- String CID lookups together (Most trusted last)
- Direct incoming calls based on CID lookups
- Direct Transfered calls based on CID Lookups
Jamie