Channel State Down?

Any idea what it means that one of my extensions is showing a Channel State Down?

I also found this message under Asterisk info > Queues

John Doe (Local/159@from-queue/n from hint:159@ext-local) (ringinuse enabled) (Ringing) has taken no calls yet

This looks like it is saying that the phone is ringing, however the phone is not ringing. Though this would make sense as to the problem we have which is that the extension looks like it is receiving a call to everyone that has a phonebook

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