Changed IP address, now I cannot make or receive calls

I have a PBX that was up and running perfectly, but I needed to change the IP to move it into the correct range. After doing that the auto-configure fails saying “An Error occurred trying fetch network configuration and external IP address”. I went ahead and changed those settings manually, but now some of the calls made do not pass voice. It is just silence on both ends. It also doesn’t ring on our side when we call out, though the phone we are calling does ring. Is there a setting I missed that should be changed after resetting the IP address?

Are the phones registered?
Usually audio problems means that there is some NAT misconfiguration , so check your NAT settings in SIP settings.

Phones are registered. Under NAT settings I have NAT set to Yes and have the IP address entered correctly, but when I press Auto Configure I get the “An Error occurred trying fetch network configuration and external IP address” message.

Tried a call from it and this is what I got. It rang on the other end, person answered, could not hear anything on either side.

   > [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES ('CHAN_START',{ts '2014-04-22 22:57:16'},'Bob Askew','112','','','','4630870','from-internal','SIP/112-00000010','','',3,'','1398225436.16','1398225436.16','','','')]
-- Executing [[email protected]:1] Macro("SIP/112-00000010", "user-callerid,LIMIT,EXTERNAL,") in new stack
-- Executing [[email protected]:1] Set("SIP/112-00000010", "TOUCH_MONITOR=1398225436.16") in new stack
-- Executing [[email protected]:2] Set("SIP/112-00000010", "AMPUSER=112") in new stack
-- Executing [[email protected]:3] GotoIf("SIP/112-00000010", "0?report") in new stack
-- Executing [[email protected]:4] ExecIf("SIP/112-00000010", "1?Set(REALCALLERIDNUM=112)") in new stack
-- Executing [[email protected]:5] Set("SIP/112-00000010", "AMPUSER=112") in new stack
-- Executing [[email protected]:6] GotoIf("SIP/112-00000010", "0?limit") in new stack
-- Executing [[email protected]:7] Set("SIP/112-00000010", "AMPUSERCIDNAME=Bob Askew") in new stack
-- Executing [[email protected]ser-callerid:8] GotoIf("SIP/112-00000010", "0?report") in new stack
-- Executing [[email protected]:9] Set("SIP/112-00000010", "AMPUSERCID=112") in new stack
-- Executing [[email protected]:10] Set("SIP/112-00000010", "__DIAL_OPTIONS=Ttr") in new stack
-- Executing [[email protected]:11] Set("SIP/112-00000010", "CALLERID(all)="Bob Askew" <112>") in new stack
-- Executing [[email protected]:12] GotoIf("SIP/112-00000010", "0?limit") in new stack
-- Executing [[email protected]:13] ExecIf("SIP/112-00000010", "1?Set(GROUP(concurrency_limit)=112)") in new stack
-- Executing [[email protected]:14] ExecIf("SIP/112-00000010", "0?Set(CHANNEL(language)=)") in new stack
-- Executing [[email protected]:15] GosubIf("SIP/112-00000010", "7?sub-ccss,s,1(from-internal,4630870)") in new stack
-- Executing [[email protected]:1] ExecIf("SIP/112-00000010", "0?Return()") in new stack
-- Executing [[email protected]:2] Set("SIP/112-00000010", "CCSS_SETUP=TRUE") in new stack
-- Executing [[email protected]:3] GosubIf("SIP/112-00000010", "0?monitor_config,1(from-internal,4630870):monitor_default,1(from-internal,4630870)") in new stack
-- Executing [[email protected]:1] GotoIf("SIP/112-00000010", "0?is_exten") in new stack
-- Executing [[email protected]:2] StackPop("SIP/112-00000010", "") in new stack
-- Executing [[email protected]:3] Return("SIP/112-00000010", "FALSE") in new stack
-- Executing [[email protected]:16] GotoIf("SIP/112-00000010", "1?continue") in new stack
-- Goto (macro-user-callerid,s,29)
-- Executing [[email protected]:29] Set("SIP/112-00000010", "CALLERID(number)=112") in new stack
-- Executing [[email protected]:30] Set("SIP/112-00000010", "CALLERID(name)=Bob Askew") in new stack
-- Executing [[email protected]:31] Set("SIP/112-00000010", "CDR(cnum)=112") in new stack
-- Executing [[email protected]:32] Set("SIP/112-00000010", "CDR(cnam)=Bob Askew") in new stack
-- Executing [[email protected]:33] Set("SIP/112-00000010", "CHANNEL(language)=en") in new stack
-- Executing [[email protected]:2] Set("SIP/112-00000010", "MOHCLASS=default") in new stack
-- Executing [[email protected]:3] Set("SIP/112-00000010", "_NODEST=") in new stack
-- Executing [[email protected]:4] Gosub("SIP/112-00000010", "sub-record-check,s,1(out,4630870,)") in new stack
-- Executing [[email protected]:1] Set("SIP/112-00000010", "REC_POLICY_MODE_SAVE=") in new stack
-- Executing [[email protected]:2] GotoIf("SIP/112-00000010", "1?check") in new stack
-- Goto (sub-record-check,s,7)
-- Executing [[email protected]:7] Set("SIP/112-00000010", "__MON_FMT=wav") in new stack
-- Executing [[email protected]:8] GotoIf("SIP/112-00000010", "1?next") in new stack
-- Goto (sub-record-check,s,11)
-- Executing [[email protected]:11] ExecIf("SIP/112-00000010", "0?Return()") in new stack
-- Executing [[email protected]:12] ExecIf("SIP/112-00000010", "0?Set(__REC_POLICY_MODE=)") in new stack
-- Executing [[email protected]:13] GotoIf("SIP/112-00000010", "0?out,1") in new stack
-- Executing [[email protected]:14] Set("SIP/112-00000010", "__REC_STATUS=INITIALIZED") in new stack
-- Executing [[email protected]:15] Set("SIP/112-00000010", "NOW=1398225436") in new stack
-- Executing [[email protected]:16] Set("SIP/112-00000010", "__DAY=22") in new stack
-- Executing [[email protected]:17] Set("SIP/112-00000010", "__MONTH=04") in new stack
-- Executing [[email protected]:18] Set("SIP/112-00000010", "__YEAR=2014") in new stack
-- Executing [[email protected]:19] Set("SIP/112-00000010", "__TIMESTR=20140422-225716") in new stack
-- Executing [[email protected]:20] Set("SIP/112-00000010", "__FROMEXTEN=112") in new stack
-- Executing [[email protected]:21] Set("SIP/112-00000010", "__CALLFILENAME=out-4630870-112-20140422-225716-1398225436.16") in new stack
-- Executing [[email protected]:22] Goto("SIP/112-00000010", "out,1") in new stack
-- Goto (sub-record-check,out,1)
-- Executing [[email protected]:1] ExecIf("SIP/112-00000010", "1?Set(__REC_POLICY_MODE=dontcare)") in new stack
-- Executing [[email protected]sub-record-check:2] GosubIf("SIP/112-00000010", "0?record,1(exten,4630870,112)") in new stack
-- Executing [[email protected]:3] Return("SIP/112-00000010", "") in new stack
-- Executing [[email protected]:5] Macro("SIP/112-00000010", "dialout-trunk,2,4630870,,off") in new stack
-- Executing [[email protected]:1] Set("SIP/112-00000010", "DIAL_TRUNK=2") in new stack
-- Executing [[email protected]:2] GosubIf("SIP/112-00000010", "0?sub-pincheck,s,1()") in new stack
-- Executing [[email protected]:3] GotoIf("SIP/112-00000010", "0?disabletrunk,1") in new stack
-- Executing [[email protected]:4] Set("SIP/112-00000010", "DIAL_NUMBER=4630870") in new stack
-- Executing [[email protected]:5] Set("SIP/112-00000010", "DIAL_TRUNK_OPTIONS=Ttr") in new stack
-- Executing [[email protected]:6] Set("SIP/112-00000010", "OUTBOUND_GROUP=OUT_2") in new stack
-- Executing [[email protected]:7] GotoIf("SIP/112-00000010", "1?nomax") in new stack
-- Goto (macro-dialout-trunk,s,9)
-- Executing [[email protected]:9] GotoIf("SIP/112-00000010", "0?skipoutcid") in new stack
-- Executing [[email protected]:10] Set("SIP/112-00000010", "DIAL_TRUNK_OPTIONS=Tt") in new stack
-- Executing [[email protected]:11] Macro("SIP/112-00000010", "outbound-callerid,2") in new stack
-- Executing [[email protected]:1] ExecIf("SIP/112-00000010", "0?Set(CALLERPRES()=)") in new stack
-- Executing [[email protected]:2] ExecIf("SIP/112-00000010", "0?Set(REALCALLERIDNUM=112)") in new stack
-- Executing [[email protected]:3] GotoIf("SIP/112-00000010", "1?normcid") in new stack
-- Goto (macro-outbound-callerid,s,6)
-- Executing [[email protected]:6] Set("SIP/112-00000010", "USEROUTCID=<5016235969>") in new stack
-- Executing [[email protected]:7] Set("SIP/112-00000010", "EMERGENCYCID=") in new stack
-- Executing [[email protected]:8] Set("SIP/112-00000010", "TRUNKOUTCID=<5016235969>") in new stack
-- Executing [[email protected]:9] GotoIf("SIP/112-00000010", "1?trunkcid") in new stack
-- Goto (macro-outbound-callerid,s,14)
-- Executing [[email protected]:14] ExecIf("SIP/112-00000010", "1?Set(CALLERID(all)=<5016235969>)") in new stack
-- Executing [[email protected]:15] ExecIf("SIP/112-00000010", "1?Set(CALLERID(all)=<5016235969>)") in new stack
-- Executing [[email protected]:16] ExecIf("SIP/112-00000010", "0?Set(CALLERID(all)=)") in new stack
-- Executing [[email protected]:17] ExecIf("SIP/112-00000010", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
-- Executing [[email protected]:18] Set("SIP/112-00000010", "CDR(outbound_cnum)=5016235969") in new stack
-- Executing [[email protected]:19] Set("SIP/112-00000010", "CDR(outbound_cnam)=") in new stack
-- Executing [[email protected]:12] GosubIf("SIP/112-00000010", "1?sub-flp-2,s,1()") in new stack
-- Executing [[email protected]:1] ExecIf("SIP/112-00000010", "1?Set(TARGET_FLP_2=15014630870)") in new stack
-- Executing [[email protected]:2] GotoIf("SIP/112-00000010", "1?match") in new stack
-- Goto (sub-flp-2,s,7)
-- Executing [[email protected]:7] Set("SIP/112-00000010", "DIAL_NUMBER=15014630870") in new stack
-- Executing [[email protected]:8] Return("SIP/112-00000010", "") in new stack
-- Executing [[email protected]:13] Set("SIP/112-00000010", "OUTNUM=15014630870") in new stack
-- Executing [[email protected]:14] Set("SIP/112-00000010", "custom=SIP/VOIPINNO") in new stack
-- Executing [[email protected]:15] ExecIf("SIP/112-00000010", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)Tt)") in new stack
-- Executing [[email protected]:16] ExecIf("SIP/112-00000010", "0?Set(DIAL_TRUNK_OPTIONS=TtM(confirm))") in new stack
-- Executing [[email protected]:17] Macro("SIP/112-00000010", "dialout-trunk-predial-hook,") in new stack
-- Executing [[email protected]:1] MacroExit("SIP/112-00000010", "") in new stack
-- Executing [[email protected]:18] GotoIf("SIP/112-00000010", "0?bypass,1") in new stack
-- Executing [[email protected]:19] ExecIf("SIP/112-00000010", "1?Set(CONNECTEDLINE(num,i)=15014630870)") in new stack
-- Executing [[email protected]:20] ExecIf("SIP/112-00000010", "1?Set(CONNECTEDLINE(name,i)=CID:5016235969)") in new stack
-- Executing [[email protected]:21] GotoIf("SIP/112-00000010", "0?customtrunk") in new stack
-- Executing [[email protected]:22] Dial("SIP/112-00000010", "SIP/VOIPINNO/15014630870,300,Tt") in new stack

== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
– Called SIP/VOIPINNO/15014630870
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘CHAN_START’,{ts ‘2014-04-22 22:57:16’},’’,’’,’’,’’,’’,‘s’,‘from-trunk-sip-VOIPINNO’,‘SIP/VOIPINNO-00000011’,’’,’’,3,’’,‘1398225436.17’,‘1398225436.16’,’’,’’,’’)]
– SIP/VOIPINNO-00000011 is making progress passing it to SIP/112-00000010
> 0xb73014c0 – Probation passed - setting RTP source address to 65.64.8.6:5026
> 0xb73014c0 – Probation passed - setting RTP source address to 65.64.8.6:5026
– SIP/VOIPINNO-00000011 answered SIP/112-00000010
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘ANSWER’,{ts ‘2014-04-22 22:57:33’},‘CID:5016235969’,‘4630870’,’’,’’,’’,‘4630870’,‘from-trunk-sip-VOIPINNO’,‘SIP/VOIPINNO-00000011’,‘AppDial’,’(Outgoing Line)’,3,’’,‘1398225436.17’,‘1398225436.16’,’’,’’,’’)]
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘ANSWER’,{ts ‘2014-04-22 22:57:33’},’’,‘5016235969’,‘112’,’’,‘4630870’,‘s’,‘macro-dialout-trunk’,‘SIP/112-00000010’,‘Dial’,‘SIP/VOIPINNO/15014630870,300,Tt’,3,’’,‘1398225436.16’,‘1398225436.16’,’’,’’,’’)]
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘BRIDGE_START’,{ts ‘2014-04-22 22:57:33’},’’,‘5016235969’,‘112’,’’,‘4630870’,‘s’,‘macro-dialout-trunk’,‘SIP/112-00000010’,‘Dial’,‘SIP/VOIPINNO/15014630870,300,Tt’,3,’’,‘1398225436.16’,‘1398225436.16’,‘SIP/VOIPINNO-00000011’,’’,’’)]
– Executing [[email protected]:1] Macro(“SIP/112-00000010”, “hangupcall,”) in new stack
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘BRIDGE_END’,{ts ‘2014-04-22 22:57:40’},’’,‘5016235969’,‘112’,’’,‘4630870’,‘s’,‘macro-dialout-trunk’,‘SIP/112-00000010’,‘Dial’,‘SIP/VOIPINNO/15014630870,300,Tt’,3,’’,‘1398225436.16’,‘1398225436.16’,‘SIP/VOIPINNO-00000011’,’’,’’)]
– Executing [[email protected]:1] GotoIf(“SIP/112-00000010”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,3)
– Executing [[email protected]:3] ExecIf(“SIP/112-00000010”, “0?Set(CDR(recordingfile)=)”) in new stack
– Executing [[email protected]:4] Hangup(“SIP/112-00000010”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/112-00000010’ in macro ‘hangupcall’
== Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on ‘SIP/112-00000010’
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘HANGUP’,{ts ‘2014-04-22 22:57:40’},‘CID:5016235969’,‘4630870’,’’,’’,’’,’’,‘macro-dialout-trunk’,‘SIP/VOIPINNO-00000011’,‘AppDial’,’(Outgoing Line)’,3,’’,‘1398225436.17’,‘1398225436.16’,’’,’’,’’)]
== Spawn extension (macro-dialout-trunk, s, 22) exited non-zero on ‘SIP/112-00000010’ in macro ‘dialout-trunk’
== Spawn extension (from-internal, 4630870, 5) exited non-zero on ‘SIP/112-00000010’
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘CHAN_END’,{ts ‘2014-04-22 22:57:40’},‘CID:5016235969’,‘4630870’,’’,’’,’’,’’,‘macro-dialout-trunk’,‘SIP/VOIPINNO-00000011’,‘AppDial’,’(Outgoing Line)’,3,’’,‘1398225436.17’,‘1398225436.16’,’’,’’,’’)]
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘HANGUP’,{ts ‘2014-04-22 22:57:40’},’’,‘5016235969’,‘112’,’’,‘4630870’,‘4630870’,‘from-internal’,‘SIP/112-00000010’,’’,’’,3,’’,‘1398225436.16’,‘1398225436.16’,’’,’’,’’)]
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘CHAN_END’,{ts ‘2014-04-22 22:57:40’},’’,‘5016235969’,‘112’,’’,‘4630870’,‘4630870’,‘from-internal’,‘SIP/112-00000010’,’’,’’,3,’’,‘1398225436.16’,‘1398225436.16’,’’,’’,’’)]
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,userfield) VALUES (‘LINKEDID_END’,{ts ‘2014-04-22 22:57:40’},’’,‘5016235969’,‘112’,’’,‘4630870’,‘4630870’,‘from-internal’,‘SIP/112-00000010’,’’,’’,3,’’,‘1398225436.16’,‘1398225436.16’,’’,’’,’’)]