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Change of ISP


(United Kingdom) #1

hi,
We have changed our ISP and now cannot get calls to route out through that line, it is all failing over to our backup line.

any thoughts?


#2

IP mismatch probably


(United Kingdom) #3

Thats what i thought, but i don’t know where to find the IP


#4

How is your VoIP provider authenticating your calls? If by IP, you need to update your VoIP settings on whatever control panel they provide.


(Gerrymad) #5

You can find your IP as well as some other info by going to http://whatismyip.net You can also often simply type the words: what is my ip directly into your search engine and get a direct answer.

As mentioned by arielgrin check with your VoIP provider to see if they are authenticating/directing calls based on IP address. If they are then simply update them.

One other possibility is that with your new ISP you have a new router and may not have the ports set up properly on the new router.


(system) closed #6

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