Change Music on hold with feature code

General Help
1

Hi,
I want to change music on hold through Feature Code.
Scenario is that I have a queue and default music on hold is applied but I want to change Music on hold on break time like when no one is available “No one is available Please Call Later”.
Is this possible, expert suggestion required.

2

Not the way you are describing it.

I’d set up a Call Flow (with a feature code) that routes calls to an announcement when it is active and to the IVR/Queue when it is inactive.

3

This is exactly how i deploy the above scenario.

Use call flow control and a change the route from your queue on green but announcement on red. You can then send it back to IVR or voicemail wherever you want.

4

Trying Once Again
I m using queue (711) with the option queue no answer.
Inbound Calls directly land on queue (711) and caller listening Music on Hold Class (123)
Now i want to change Music on Hold Class (123) to (456) through feature code.
Need to change MOH specifically.

5

Once again, you cant. You need to modify the queue config to do so and that requires the GUI and an Apply Config

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6

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