Hi, I’ve got an after hours IVR setup that allow callers to press 1 to be connected to my cell phone. The IVR sends them to the extension at my office desk, and have to tell that extension to forward to my cell. 2 problems… I have to remember to forward and un-forward my extension every day, and I can’t change the phone number that it forwards to (example change it from cell to house phone) unless I’m sitting at my extension at the office.
I would like to create a fake extension on the system that always forwards to either my cell or home phone, but I don’t know how to change which number that it forwards to. And I would like to be able to make the change from home (through DISA).
Any help is greatly appreciated! Thanks!!!