FreePBX Distro 188.8.131.52-20
We are looking at additional reporting and Tapit (www.trisys.com) as a specific request - its a well known package, with support, and those requesting are familiar with using it. Also looking for any recommendations of other reporting software that can report per extension (number of calls, numbers called, time on call, etc) and be automated to email those specific reports out several times a day. Tapit can do this.
Tapit runs on a Windows box, loads the Master.csv file from Asterisk, and then create reports based from there. I have spoken to Trisys support about connecting Tapit to Asterisk. They say that they run Asterisk internally. They just install Samba, share the cdr-csv directory, and then map the service in Tapit to pull from the UNC path.
I have found another post that describes populating the Master.csv file as well as the database but haven’t tried setting it up yet. Wanted to check in to see if anyone had a better idea and if not - are there any issues with installing Samba or is there another recommendation?