CDR not resolve names of internal numbers in Destination on incoming and internal calls

[lgaetz (Lorne Gaetz)]

You want to use a dialplan hook for internal calls:

Hooking for fun and income

Despite the frequency with which it arises here in the forum, there is not yet a good resource for learning to use dialplan hooks in FreePBX. This will probably end up in the wiki at some point, but until that happens, here are the broad strokes for leveraging dialplan hooks in FreePBX 14. What is a dialplan hook? A dialplan hook refers to several pre-defined FreePBX contexts that exist solely for users to add their own Asterisk Macros to be run at specific locations in the call flow. They all …

Here’s a recent example of setting CDR values:

Need to capture some specific info in CDR database

Inbound call goes to a custom destination first: [image] Here is the custom dial plan being referenced in “Target”: [get-user-input] ; Prompt caller for TRM number and store in CDR userfield ; created by lgaetz 2019-08-19 ; Usage: Custom Destination with goto line set to get-user-input,s,1 ; Enable return destination and send caller to next destination exten => s,1,Noop(Entering user defined context [get-user-input] in extensions_custom.conf) ;exten => s,n,Read(CDR(userfield),please-e…

We’d be happy to work with on you this if you have budget. Click the support link above.