CDR Issue when using Ring Group

General Help
1

I have an issue with CDR records incorrectly generated when calling a Ring Group.
The call flow is simple:

Incoming External call from sip trunk, caller hears announcement and gets transferred to the Ring Group consiting of 4 extensions.
exten=>s,1, Answer
exten=>s,Play(announcement)
exten=>s,Dial(Local/555@my-context) ; 555 is a ring group of extensions 100,101,102,etc
exten=>s,Hangup

Let say that extension 100 answered the call.

The cdr record (actually two records) for this call looks like this:

channel ---------------------- source ------------------------ destination ----------------- disposition
LOCAL/555 --------------- 2125551212 ---------------------- 555 ------------------- ANSWERED
SIP/1000 ------------------ 2125551212 --------------------- s --------------------- ANSWERED

So, based on the data generated above, I can’t find out which extension answered the call…
CDR records are generated correctly for direct transfers (not through the ring group).

Any advise would be appreciated!

P.S. Happy Holidays!!!

2

CDR records get very confusing when you have complicated dial plans. Take a look at the destination channel though - you’ll have to use the full cdr records vs. the subset that are shown in the reporting screen.

3

Thank You Filippe,
I didn’t think of looking into the raw file… It’s all there.
I’ll just have to generate custom reports off csv file.