CDR does not contain CNAME when inbound route sends call to another trunk

If an inbound route sends a call to an extension, the CNAME shows up in the CDR.

If the inbound route is changed to send the call to another trunk, the CNAME does not show up in the CDR, only the CID shows up. The CNAME shows up on the next system (at the other end of the trunk where it is sent to).

Why is this happening?

logs?

(They always reduce guessing :wink: )

Ok, I see that the cname is in the logs. AND, if I click on the UniqueID (in the System column of the CDR), it shows the cname in the call details.

It is only missing in the initial CDR reports page that shows all of the calls.

For calls that go to an extension, it shows cname on this page.
For calls that go to a trunk, it does not show cname on the page (but does show in the extra details when clicked on)

That’s more an observation, how about a log ?

[[email protected] ~]# grep 1609293832.355 /var/log/asterisk/full*
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:22] Set("SIP/VoipTrunk-000000c7", "__CRM_LINKEDID=1609293832.355") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:4] NoOp("SIP/VoipTrunk-000000c7", "MASTER CHANNEL: 1609293832.355 = 1609293832.355") in new stack
[[email protected] ~]# grep C-00000073 /var/log/asterisk/full*
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[9418][C-00000073] netsock2.c: Using SIP RTP TOS bits 184
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[9418][C-00000073] netsock2.c: Using SIP RTP CoS mark 5
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[9418][C-00000073] res_srtp.c: Unsupported crypto suite: AEAD_AES_256_GCM_8
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[9418][C-00000073] res_srtp.c: Unsupported crypto suite: AEAD_AES_128_GCM_8
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:1] Set("SIP/VoipTrunk-000000c7", "__DIRECTION=INBOUND") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:2] Gosub("SIP/VoipTrunk-000000c7", "sub-record-check,s,1(in,18********0,never)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:1] GotoIf("SIP/VoipTrunk-000000c7", "0?initialized") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:2] Set("SIP/VoipTrunk-000000c7", "__REC_STATUS=INITIALIZED") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:3] Set("SIP/VoipTrunk-000000c7", "NOW=1609293832") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:4] Set("SIP/VoipTrunk-000000c7", "__DAY=29") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:5] Set("SIP/VoipTrunk-000000c7", "__MONTH=12") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:6] Set("SIP/VoipTrunk-000000c7", "__YEAR=2020") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:7] Set("SIP/VoipTrunk-000000c7", "__TIMESTR=20201229-210352") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:8] Set("SIP/VoipTrunk-000000c7", "__FROMEXTEN=unknown") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:9] Set("SIP/VoipTrunk-000000c7", "__MON_FMT=wav") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:10] NoOp("SIP/VoipTrunk-000000c7", "Recordings initialized") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:11] ExecIf("SIP/VoipTrunk-000000c7", "0?Set(ARG3=dontcare)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:12] Set("SIP/VoipTrunk-000000c7", "REC_POLICY_MODE_SAVE=") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:13] ExecIf("SIP/VoipTrunk-000000c7", "0?Set(REC_STATUS=NO)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:14] GotoIf("SIP/VoipTrunk-000000c7", "2?checkaction") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (sub-record-check,s,17)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:17] GotoIf("SIP/VoipTrunk-000000c7", "1?sub-record-check,in,1") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (sub-record-check,in,1)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:1] NoOp("SIP/VoipTrunk-000000c7", "Inbound Recording Check to 18********0") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:2] Set("SIP/VoipTrunk-000000c7", "FROMEXTEN=unknown") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:3] ExecIf("SIP/VoipTrunk-000000c7", "10?Set(FROMEXTEN=8********1)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:4] Gosub("SIP/VoipTrunk-000000c7", "recordcheck,1(never,in,18********0)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:1] NoOp("SIP/VoipTrunk-000000c7", "Starting recording check against never") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:2] Goto("SIP/VoipTrunk-000000c7", "never") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (sub-record-check,recordcheck,14)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:14] Set("SIP/VoipTrunk-000000c7", "__REC_POLICY_MODE=NEVER") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:15] Goto("SIP/VoipTrunk-000000c7", "stoprec") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (sub-record-check,recordcheck,24)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:24] NoOp("SIP/VoipTrunk-000000c7", "Stopping recording: in, 18********0") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:25] Set("SIP/VoipTrunk-000000c7", "__REC_STATUS=STOPPED") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:26] System("SIP/VoipTrunk-000000c7", "/var/lib/asterisk/bin/stoprecording.php "SIP/VoipTrunk-000000c7"") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:27] Return("SIP/VoipTrunk-000000c7", "") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:5] Return("SIP/VoipTrunk-000000c7", "") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:3] Set("SIP/VoipTrunk-000000c7", "CHANNEL(tonezone)=us") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:4] Set("SIP/VoipTrunk-000000c7", "__FROM_DID=18********0") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:5] Set("SIP/VoipTrunk-000000c7", "returnhere=1") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:6] Gosub("SIP/VoipTrunk-000000c7", "app-blacklist-check,s,1()") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:1] GotoIf("SIP/VoipTrunk-000000c7", "0?blacklisted") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:2] Set("SIP/VoipTrunk-000000c7", "CALLED_BLACKLIST=1") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:3] Return("SIP/VoipTrunk-000000c7", "") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:7] Set("SIP/VoipTrunk-000000c7", "CDR(did)=18********0") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:8] GotoIf("SIP/VoipTrunk-000000c7", "0?") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:9] ExecIf("SIP/VoipTrunk-000000c7", "0 ?Set(CALLERID(name)=8********1)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:10] Set("SIP/VoipTrunk-000000c7", "__MOHCLASS=") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:11] Set("SIP/VoipTrunk-000000c7", "__REVERSAL_REJECT=FALSE") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:12] GotoIf("SIP/VoipTrunk-000000c7", "1?post-reverse-charge") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (from-trunk,18********0,14)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:14] NoOp("SIP/VoipTrunk-000000c7", "") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:15] Set("SIP/VoipTrunk-000000c7", "__CALLINGNAMEPRES_SV=allowed_not_screened") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:16] Set("SIP/VoipTrunk-000000c7", "__CALLINGNUMPRES_SV=allowed_not_screened") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:17] Set("SIP/VoipTrunk-000000c7", "CALLERID(name-pres)=allowed_not_screened") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:18] Set("SIP/VoipTrunk-000000c7", "CALLERID(num-pres)=allowed_not_screened") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:19] NoOp("SIP/VoipTrunk-000000c7", "CallerID Entry Point") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:20] Set("SIP/VoipTrunk-000000c7", "__CRM_DIRECTION=INBOUND") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:21] Set("SIP/VoipTrunk-000000c7", "__CRM_SOURCE=8********1") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:22] Set("SIP/VoipTrunk-000000c7", "__CRM_LINKEDID=1609293832.355") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:23] AGI("SIP/VoipTrunk-000000c7", "sangomacrm.agi,true") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/sangomacrm.agi
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] res_agi.c: <SIP/VoipTrunk-000000c7>AGI Script sangomacrm.agi completed, returning 0
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:24] ExecIf("SIP/VoipTrunk-000000c7", "1?Set(CHANNEL(hangup_handler_push)=crm-hangup,s,1)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:25] Goto("SIP/VoipTrunk-000000c7", "ext-trunk,7,1") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (ext-trunk,7,1)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:1] Set("SIP/VoipTrunk-000000c7", "TDIAL_STRING=SIP/192.168.1.2") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:2] Set("SIP/VoipTrunk-000000c7", "DIAL_TRUNK=7") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:3] Goto("SIP/VoipTrunk-000000c7", "ext-trunk,tdial,1") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (ext-trunk,tdial,1)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:1] Set("SIP/VoipTrunk-000000c7", "OUTBOUND_GROUP=OUT_7") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:2] GotoIf("SIP/VoipTrunk-000000c7", "1?nomax") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx_builtins.c: Goto (ext-trunk,tdial,4)
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:4] ExecIf("SIP/VoipTrunk-000000c7", "1?Set(CALLERPRES(name-pres)=allowed_not_screened)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:5] ExecIf("SIP/VoipTrunk-000000c7", "1?Set(CALLERPRES(num-pres)=allowed_not_screened)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:6] Set("SIP/VoipTrunk-000000c7", "DIAL_NUMBER=18********0") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:7] GosubIf("SIP/VoipTrunk-000000c7", "0?sub-flp-7,s,1()") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:8] Set("SIP/VoipTrunk-000000c7", "OUTNUM=18********0") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:9] Set("SIP/VoipTrunk-000000c7", "DIAL_TRUNK_OPTIONS=") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:10] Dial("SIP/VoipTrunk-000000c7", "SIP/192.168.1.2/18********0,300,") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] netsock2.c: Using SIP RTP TOS bits 184
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] netsock2.c: Using SIP RTP CoS mark 5
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] app_dial.c: Called SIP/192.168.1.2/18********0
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] app_dial.c: SIP/192.168.1.2-000000c8 is ringing
/var/log/asterisk/full:[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] app_dial.c: SIP/192.168.1.2-000000c8 is ringing
/var/log/asterisk/full:[2020-12-29 21:03:54] VERBOSE[30127][C-00000073] app_dial.c: SIP/192.168.1.2-000000c8 answered SIP/VoipTrunk-000000c7
/var/log/asterisk/full:[2020-12-29 21:03:54] VERBOSE[30147][C-00000073] bridge_channel.c: Channel SIP/192.168.1.2-000000c8 joined 'simple_bridge' basic-bridge <f9bc5080-8765-48e2-b2cd-f00db61ef3c4>
/var/log/asterisk/full:[2020-12-29 21:03:54] VERBOSE[30127][C-00000073] bridge_channel.c: Channel SIP/VoipTrunk-000000c7 joined 'simple_bridge' basic-bridge <f9bc5080-8765-48e2-b2cd-f00db61ef3c4>
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30147][C-00000073] bridge_channel.c: Channel SIP/192.168.1.2-000000c8 left 'simple_bridge' basic-bridge <f9bc5080-8765-48e2-b2cd-f00db61ef3c4>
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] bridge_channel.c: Channel SIP/VoipTrunk-000000c7 left 'simple_bridge' basic-bridge <f9bc5080-8765-48e2-b2cd-f00db61ef3c4>
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Spawn extension (ext-trunk, tdial, 10) exited non-zero on 'SIP/VoipTrunk-000000c7'
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] app_stack.c: SIP/VoipTrunk-000000c7 Internal Gosub(crm-hangup,s,1) start
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:1] NoOp("SIP/VoipTrunk-000000c7", "Sending Hangup to CRM") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:2] NoOp("SIP/VoipTrunk-000000c7", "HANGUP CAUSE: 16") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:3] ExecIf("SIP/VoipTrunk-000000c7", "0?Set(__CRM_VOICEMAIL=)") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:4] NoOp("SIP/VoipTrunk-000000c7", "MASTER CHANNEL: 1609293832.355 = 1609293832.355") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:5] GotoIf("SIP/VoipTrunk-000000c7", "0?return") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:6] Set("SIP/VoipTrunk-000000c7", "__CRM_HANGUP=1") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:7] AGI("SIP/VoipTrunk-000000c7", "sangomacrm.agi") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/sangomacrm.agi
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] res_agi.c: <SIP/VoipTrunk-000000c7>AGI Script sangomacrm.agi completed, returning 0
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] pbx.c: Executing [[email protected]:8] Return("SIP/VoipTrunk-000000c7", "") in new stack
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] app_stack.c: Spawn extension (ext-trunk, tdial, 10) exited non-zero on 'SIP/VoipTrunk-000000c7'
/var/log/asterisk/full:[2020-12-29 21:03:56] VERBOSE[30127][C-00000073] app_stack.c: SIP/VoipTrunk-000000c7 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
[[email protected] ~]#

please bitbucket it.

just to be clear, when you say “bitbucket it”, are you asking me to reformat the log? Or are you saying I should submit it as an issue?

No, I am asking you to ‘do the work’ and provide us with a usable log so we don’t have to all that copy and paste BS. with any possible forum reformatting quaring the deal :slight_smile:

Ok, this is the log for 1 single phone call with the issue.

https://pastebin.freepbx.org/view/7cf6e149

Line 44 shows no CNAME in the incoming call, in it’s absense it uses CALLERID(number)

[2020-12-29 21:03:52] VERBOSE[30127][C-00000073] pbx.c: Executing [18********[email protected]:9] ExecIf("SIP/VoipTrunk-000000c7", "0 ?Set(CALLERID(name)=8********1)") in new stack

perhaps sngrep can confirm/refute that

But it IS there in the CDR details (when I click on the UniqueID), and it IS there on the next pbx (at the other end of the trunk).

This is a picture of the CDR details for the call, after clicking on the CDR.

The CNAME column shows the name properly here.

Sorry, nothing more to offer.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.