CDR - congestion?

Took a quick search of the forums, didn’t find it…

I have 2 outgoing PSTN lines, and occasionally, both lines are busy, and the user gets the “all circuits are busy”. This is fine - but i’ve been asked to find out how often this occurs, to determine if we need another line. It appears that the CDR records don’t record this particular disposition. Is there a way to find this out?

Jim Ostrosky

I believe the disposition field in the CDR will have a value of ‘CONGESTION’

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