CDR and Ring Group

[smwein (Steven Weinstein)]

I’m trying to do some reporting from the CDR. The problem I have is my calls go to ring group and the CDR report doesn’t show what extension answers the call. It just shows the ring group. How can I get that info?

Thanks

[cynjut (Dave Burgess)]

@smwein

The problem I have is my calls go to ring group and the CDR report doesn’t show what extension answers the call.

A ring group is just a bunch of calls from the PBX to the phones. The Disposition column should show which of the ringing phones answered the call. If none of them answered the called, then the disposition will never be answered.