Catch agents not answering calls


#1

Can I programmatically catch agents who intentionally decide not to answer a call and let the caller hang in the call queue.

Note: Extensions are configured to have 30 sec wrap-up time.

Any thoughts?

Thanks


(Itzik) #2

The queue log has RINGNOANSWER events, you may try grepping for those events and based on what it returns you may trigger an email alert.

Also, IIRC, Asternic CC Stats has built in functionality to trigger alerts based on certain events.


#3

Any options via Python script that can monitor AMI? I’m not sure about the login to apply. Onc eI have that I can build a script & test.
Thanks


#4

add a manager with the correct rights and access IP address(es) in settings->asterisk manager users, Perhaps

https://wiki.asterisk.org/wiki/display/AST/AMI+Libraries+and+Frameworks

will get you a useful python library