Catch agents not answering calls

vaibhav · January 5, 2021, 5:12pm

Can I programmatically catch agents who intentionally decide not to answer a call and let the caller hang in the call queue.

Note: Extensions are configured to have 30 sec wrap-up time.

Any thoughts?

Thanks

PitzKey · January 5, 2021, 5:42pm

The queue log has RINGNOANSWER events, you may try grepping for those events and based on what it returns you may trigger an email alert.

Also, IIRC, Asternic CC Stats has built in functionality to trigger alerts based on certain events.

vaibhav · January 5, 2021, 11:37pm

Any options via Python script that can monitor AMI? I’m not sure about the login to apply. Onc eI have that I can build a script & test.
Thanks

dicko · January 6, 2021, 12:04am

add a manager with the correct rights and access IP address(es) in settings->asterisk manager users, Perhaps

will get you a useful python library

system · June 3, 2021, 11:03pm

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