Can't upgrade firmware on S500

I’ve tried everything to upgrade one of our S500’s and it won’t work.

  • through EPM
  • manually
  • factory reset and manually tried again

Just get the following error when trying to upgrade to

Stuck on .36 here for my S500 as well.

Could you create an issue at and attach a syslog from after an upgrade attempt, so that we can look into this further?

I have had no issues using http. Anyone reporting this, please include the protocol being used to update.

Updating from the web interface of the phone like I always have.

will do that later this week. thanks