Can't Set Up Join Softphone

General Help
1

I have a Amazon Cloud server with the following installed:
PIAF3
FreePBX 2.11.0.42
Astrick 2.11.0.3
IncrediblePBX 11

I followed as this video to set everything up:

The main deviations I had to make were

  • my Google Voice (Motif) displayed the message:
    "This module requires Asterisk chan_motif & res_xmpp to be installed and loaded"
    So I selected Google Voice from the “other” dropdown and it seemed to have most of the same fields he was using.

  • Used Public IP instead of Static

  • I have all Apple devices so I could use CSipSimple so I downloaded Join from the app store. The proble is that Join seems to have a lot of settings options that weren’t discussed; mainly AuthID, which I am not sure what to use. But it seems that I get a request time out 408 Error regardless of how I change the settings. Here were the options and what I put.

username: [extension]
password: [secret]
Auth. User: ???
Display Name: [my Name]
Domain: I tried my domain and IP
SIP Server Port: 5060
SIP Transport: UDP
Secure SRTP: never
Outbound Proxy: Domain (I also tried with no proxy not sure why I’d need this on)
Use STUN Server: False
Use ICE: False
TURN Server: Not Enabled
Expiry Time: 900 (Default)
Keep Alive: 30
Support DTMF: SIP INFO, RFC 2833, Inband
Contact header rewrite: disabed
Enable Via Update: false
Enable PRACK: false
Loose Route: true
Hide Route: true

I don’t have a clue what most of this means so I just posted it here in hopes that someone would tell me whats important and whats not.

After seeing someone else on here have issues getting a request time out I looked in the asterick/full log and I saw this in the last few lines of the log. But there were many more warnings above:

[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_parkandannounce.so’ will not be initialized as it may cause instability.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_parkandannounce.so’ could not be loaded.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_sms.so’ was not compiled with the same compile-time options as this version of Asterisk.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_sms.so’ will not be initialized as it may cause instability.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_sms.so’ could not be loaded.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘codec_g726.so’ was not compiled with the same compile-time options as this version of Asterisk.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘codec_g726.so’ will not be initialized as it may cause instability.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘codec_g726.so’ could not be loaded.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_curl.so’ was not compiled with the same compile-time options as this version of Asterisk.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_curl.so’ will not be initialized as it may cause instability.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_curl.so’ was not compiled with the same compile-time options as this version of Asterisk.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_curl.so’ will not be initialized as it may cause instability.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_curl.so’ could not be loaded.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_dial.so’ was not compiled with the same compile-time options as this version of Asterisk.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_dial.so’ will not be initialized as it may cause instability.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘app_dial.so’ could not be loaded.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_pgsql.so’ was not compiled with the same compile-time options as this version of Asterisk.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_pgsql.so’ will not be initialized as it may cause instability.
[2015-01-18 00:25:34] WARNING[14798] loader.c: Module ‘res_config_pgsql.so’ could not be loaded.
[2015-01-18 00:25:34] VERBOSE[14798] config.c: == Parsing ‘/etc/asterisk/cli_permissions.conf’: Found
[2015-01-18 00:25:34] VERBOSE[14798] asterisk.c: Asterisk Ready.
[2015-01-18 00:25:34] VERBOSE[14798] config.c: == Parsing ‘/etc/asterisk/cli.conf’: Found

2

Coco,
Do you have control of the servers firewall? You need to open 5060. Dont worry about auth id, its not required. Im not familar with the app you are using. I use ZoIPER app on my iphone 5c and it works nicely, but im sure the app is fine as long as you have the extension, secret, and domain correct and the port is open on the server

You need to find out if youcan forward ports to your server or if it is already sitting directly on the internet.

3

Btw error 408 means it didnt get a response from the server (timed out) this indicates the port is not being forwarded or you have the wrong domain address setting. If your extension or secret was wrong it would give a different error.