Can't Register Polycom 501

Boscoe · February 8, 2013, 8:54pm

I’m new to FreePBX. I have my trunk registered with Flowroute.
I’m seeing my phone as registered, can receive incoming call but cannot dial out.
This is what my log file is saying;
[2013-02-08 16:24:30] NOTICE[1846] chan_sip.c: Registration from ‘sip:[email protected]’ failed for ‘192.168.0.17:5060’ - Wrong password
[2013-02-08 16:24:37] NOTICE[1846][C-00000006] chan_sip.c: Failed to authenticate device “payapp” sip:[email protected];tag=58ABAA35-439ADEA4
[2013-02-08 16:25:25] NOTICE[1846] chan_sip.c: Registration from ‘sip:[email protected]’ failed for ‘192.168.0.17:5060’ - Wrong password

Any ideas?

dicko · February 8, 2013, 10:39pm

Wrong password for device payapp!! maybe you should be using a FreePBX known extension and not payapp on your phone…

Boscoe · February 9, 2013, 3:49pm

Thanks for the comment. I changed the extension and no change. I can receive a call but I can’t send a call. I get “your call cannot be completed as dailed”. I’m dialing 1+AC+PN. Any help is appreciated.

dicko · February 9, 2013, 4:41pm

And your logs now say?

Boscoe · February 9, 2013, 9:34pm

Sorry,
[2013-02-09 09:43:35] VERBOSE[372][C-0000000a] netsock2.c: == Using SIP RTP TOS bits 184
[2013-02-09 09:43:35] VERBOSE[372][C-0000000a] netsock2.c: == Using SIP RTP CoS mark 5
[2013-02-09 09:43:35] VERBOSE[372][C-0000000a] app_dial.c: – Called SIP/301
[2013-02-09 09:43:35] VERBOSE[372][C-0000000a] app_dial.c: – SIP/301-0000000d is ringing
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] app_macro.c: == Spawn extension (macro-dial-one, s, 42) exited non-zero on ‘SIP/flowrouteLV1-0000000c’ in macro ‘dial-one’
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] app_macro.c: == Spawn extension (macro-exten-vm, s, 14) exited non-zero on ‘SIP/flowrouteLV1-0000000c’ in macro ‘exten-vm’
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] pbx.c: == Spawn extension (from-did-direct, 301, 2) exited non-zero on ‘SIP/flowrouteLV1-0000000c’
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] pbx.c: – Executing [h@from-did-direct:1] Macro(“SIP/flowrouteLV1-0000000c”, “hangupcall,”) in new stack
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] pbx.c: – Executing [s@macro-hangupcall:1] GotoIf(“SIP/flowrouteLV1-0000000c”, “1?theend”) in new stack
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] pbx.c: – Goto (macro-hangupcall,s,3)
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] pbx.c: – Executing [s@macro-hangupcall:3] ExecIf(“SIP/flowrouteLV1-0000000c”, “0?Set(CDR(recordingfile)=)”) in new stack
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] pbx.c: – Executing [s@macro-hangupcall:4] Hangup(“SIP/flowrouteLV1-0000000c”, “”) in new stack
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] app_macro.c: == Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/flowrouteLV1-0000000c’ in macro ‘hangupcall’
[2013-02-09 09:43:37] VERBOSE[372][C-0000000a] pbx.c: == Spawn extension (from-did-direct, h, 1) exited non-zero on ‘SIP/flowrouteLV1-0000000c’
[2013-02-09 09:48:10] VERBOSE[17596][C-0000000b] netsock2.c: == Using SIP RTP TOS bits 184
[2013-02-09 09:48:10] VERBOSE[17596][C-0000000b] netsock2.c: == Using SIP RTP CoS mark 5
[2013-02-09 09:48:10] VERBOSE[507][C-0000000b] pbx.c: – Executing [12103151954@from-internal:1] ResetCDR(“SIP/301-0000000e”, “”) in new stack
[2013-02-09 09:48:10] VERBOSE[507][C-0000000b] pbx.c: – Executing [12103151954@from-internal:2] NoCDR(“SIP/301-0000000e”, “”) in new stack
[2013-02-09 09:48:10] VERBOSE[507][C-0000000b] pbx.c: – Executing [12103151954@from-internal:3] Progress(“SIP/301-0000000e”, “”) in new stack
[2013-02-09 09:48:10] VERBOSE[507][C-0000000b] pbx.c: – Executing [12103151954@from-internal:4] Wait(“SIP/301-0000000e”, “1”) in new stack
[2013-02-09 09:48:11] VERBOSE[507][C-0000000b] pbx.c: – Executing [12103151954@from-internal:5] Progress(“SIP/301-0000000e”, “”) in new stack
[2013-02-09 09:48:11] VERBOSE[507][C-0000000b] pbx.c: – Executing [12103151954@from-internal:6] Playback(“SIP/301-0000000e”, “silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer”) in new stack
[2013-02-09 09:48:11] VERBOSE[507][C-0000000b] file.c: – <SIP/301-0000000e> Playing ‘silence/1.gsm’ (language ‘en’)
[2013-02-09 09:48:12] VERBOSE[507][C-0000000b] file.c: – <SIP/301-0000000e> Playing ‘cannot-complete-as-dialed.gsm’ (language ‘en’)
[2013-02-09 09:48:13] VERBOSE[507][C-0000000b] pbx.c: == Spawn extension (from-internal, 12103151954, 6) exited non-zero on ‘SIP/301-0000000e’
[2013-02-09 09:48:13] VERBOSE[507][C-0000000b] pbx.c: – Executing [h@from-internal:1] Hangup(“SIP/301-0000000e”, “”) in new stack
[2013-02-09 09:48:13] VERBOSE[507][C-0000000b] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/301-0000000e’

SkykingOH · February 10, 2013, 12:22am

Doesn’t look like you have a matching outbound route.

Honestly I think you are missing some basic concepts. Have you read any getting started guides?

Boscoe · February 10, 2013, 1:39pm

OK, I can now call in from my cell phone and call long distance but I can’t call a local number. Flowroute uses e.164 standards.
Sugestions?

dicko · February 10, 2013, 4:00pm

e164 requires that you dial the whole number, prepend your countrycode and areacode to localnumbers in your outbound route.

Again as Scott asked, “Have you read any getting started guides?”