Cant Make outbound calls

makhan · April 16, 2009, 5:42pm

Hello all!
I am new to FREEPBX i just installed FREEPBX and got polycom IP560 and xlite registered. The issue i am having is that i cant make outgoing calls. When i dialed the outbound number it say “All circuits are busy now pls try you call again late” I can recieve incoming calls and i am using broadvoice as a sip provider. I can see the line is registered and incoming calls are fine but cant make out going calls.
Please help me
Thanks

kgarrison · April 20, 2009, 1:22pm

Sounds like your outbound dialing plan is not setup correctly. By default you have to dial 9 + phone number to make a call.

makhan · April 21, 2009, 4:19pm

Thanks for your reply KGarrison, I have looked upon my outbound dialing plan this is what i have. 9|1NXXXXXXXXX. I have also tested the way you said but still it is giving me the same error. When i used the default it will say “Your call cant not be completed as dialed please check the number and dial again”

fskrotzki · April 21, 2009, 7:45pm

makhan,
Please go to the CLI, adjust the verbose setting to at least 3 start capturing the output and make a call. Then post that captured output here so we can see what is going on.

You need to provide some details for people to work with or all you are going get for answers are broad strokes, general comments or more likely being totally ignored until you figure out that none of can read you mind to determine what is wrong.

See: http://www.freepbx.org/forum/freepbx/installation/so-you-have-a-problem-and-want-help

makhan · April 22, 2009, 3:20pm

—.— Executing [14O77297539’!froni—interna1: 1] Macro (“SIPrloo3-b7703e08”, “user—calleridi 5KIPTTLI “) in new stack
—.— Executing (s8macro—user—callerid:1) set(”sIP/1o03-b77o3eo8”, “AMPUSER=1003”) in new stack
—.— Executing (sOmacro—user—callerid:21 Gotolf(”SIP/1oo3-b7703e08”, “o7report”) in new stack
—.— Executing [sOmacro—user—callerid:3) Execlf(”SIP/1oo3-b7703e08”, “1ISetIREALcALLERIDNUN-1oo3”) in new stack
—.— Executing Cs8niacro—user—callerid:4) Set(”SIP/1oo3-b7703e08”, “AMPUSER-1003”) in new stack
—.— Executing [sSn’iacro—user—calIerid:S) Set(”SIP/1oo3—b7703e08”, “AHPUSERCIDNANEeTest CalIi”) in new stack
—.— Executing [sSniacro—user-cal Ienid: 6) Goto If (‘9 IP, 1003-b7703 eoO”, “0 ?report”) in new stack
—.— Executing [s8macro—user–callenid:7) set(”sIP/1o03-b77o3eo8”, “AMPUSERCID=1003”) in new stack —.— Executing (sømacro—user—callerid:8) set(”SIP/1oo3-b77o3e08”, “CnLLERID(a1l)s”Test CaIll” <1003>”) in new stack —.— Executing [sOmacro—user—callenid:9) Set(”SIP/1oo3-b7703e08”, “REALcALLERIDNUH-1o03”) in new stack —.— Executing CsSniacro-user—callerid: 1o) Execlf(”SIP/1o03-b7703eo8”, “oISetIcHINNEL (language)””) in new stack —.— Executing [s@n’iacro-user—calIenid: 11] Gotolf(”SIP/1003-.b77o3eo8”, “12continue”) in new stack
—.— Goto (niacro—user—callenid,s,20)
—.— Executing [s8macro—user—callenid:2o) NoOp(”SIP/1o03-b77o3eo8”, “Using CallerID “Test caIll” <1oo3>”) in new stack —.— Executing (14o772975396from—internal:23 Set(”SIP/1o03-b7703eo8”, “ oDESTh”) in new stack -.— Executing C14o772975399fron-internal:3) Macro(”sIP/1o03-b77o3e08”, “record-enableI-loo3IoUTPI”) in new stack —.— Executing (s8macro-record-enable: 1) Gotolf (“SIP/1o03-b7703e08”, “l’?check”) in new stack —.— Goto (niacro—record—enable,s,4) —.— Executing [sSniacro-record-enabIe:4) AGI(”SIP/1o03-b7703e08”, “recordingcheck|2009o422—111858l 1240413538.32”) in new at ack -.— Launched 161 Script /var/lib/asterisklagi-bin/recordingcheck recordingcheck|2oo9o422-1118s8| 1240413538.32’: outbound recording not enabled -.— 161 Script recordingcheck compIeted, returning o —.— Executing [s9nmacro—record-enabIe:5) NacroExit(”SIP/1003—b77o3e08”, “) in new stack —.— Executing [14077297539@from-internal:4) Macro (“SIP/1003—b77o3e08”, “diaIout—trunk| 2114077297539m11u”) in new stack —.— Executing [s8macro—diaIout—trunk:1) set(”sIp/1o03—b7703eo8”, “DIAL TRtJNK=2”) in new stack —.— Executing (sømacro-dialout—trunk:2) Gosublf(”SIP/1oo3—b77o3eo8”, “O7sub-pincheckls|e1”) in new stack -.— Executing (s8macro-dialout-trunk:3) Gotolt(”SIP/1oo3-b7703e08”, “o7disabletrunkl-l”) in new stack —.— Executing (sSmacro-dialout-trunk:4) Set(”sIP/1oo3-b77o3eo8”, “DIAL_NUMBER-14o772975s9”) in new stack —… Executing [s8nsacro—dialout—trunk:5) Set(”SIP/1oo3-b77o3eo8”, “DIAL_TRlJNK_oPTIONS=tr”) in new stack —.— Executing Is@niacro—diaIout—trunk:6) Set(”SIP/1oo3-b7703e08”, “OUTBoUND GROUP=oUT 2”) in new stack —.— Executing [s8znacro—diaIout—trunk:7) Gotolf(”SIP/1003-b7703e08”, “12noniax”) in new stack —.— Goto (macro-dialout-trunk,s,9) —.— Executing (sOmacro-dialout-trunk:9) Gotolt(”SIP/1oo3-b7703e08”, “o?skipoutcxd”) in new stack —.— Executing (s9macro-dialout-trunk:1o) Set(”sIP/1oo3-b77o3eo8”, “DIAL_TRUNKfiPTIONSS”) in new stack —.— Executing [s8niacro—diaIout—trunk:11] Nacro(”5IP/1003-b7703eo8r, “outbound-callenid|2”) in new stack
—.— Executing [s@niacro—outbound-callenid: 1) Execlf(”SIP/1003—b77o3e08”, “0| SetCallerPresl”) in new stack —.— Executing [s@niacro—outbound-callenid:2) Execlf(”sIP/1003—b7703e08”, “O|Set|REALCALLERImNUHs1003”) in new stack —.— Executing [søn,acro-outbound-calIenid:3] Gotolf(”SIP/1oo3-b7703eo8”, “1?nonncid”) in new stack
—.— Goto (macro-outbound-callerid,s, 6)
—.— Executing CsSmacro-outbound-callenid:6) Set(”SIP/1oo3-b7703eo8”, “USERoTJTCIDsXoO3”) in new stack
—.— Executing [sømacro-outbound-callenid:7] Set(”SIP/1003—b7703eo8”, “EMERGENCYCIDs”) in new stack
—.— Executing [seniacro-outbound-callenid:8) Set(”SIP/l003—b7703eo8”, “TRIJNKoUTCIDs3S23So1S2o”) in new stack

fskrotzki · April 22, 2009, 3:36pm

makhan,
Several issues.

the trace info you provided is not complete as the last line is still setting up the outbound call but has not yet attempted it so we can’t see it’s failure.
I don’t know how you copy and pasted this info but there are way to many character translation issues. To the point of almost making it impossible to read and follow it. Please capture a good trace, post it and verify that it is correct. For example you’ll find many locations where it should be SIP/1003 but it keeps showing up as SIP/1oo3. The last three lines provided should be Executing [macro-outbound-callerid:… but each line is different making it very hard to follow and trust any of the information.

makhan · April 22, 2009, 3:57pm

—.— Executing [s@macro—outbound-calIerid: 7]
—.— Executing [s@macro—outbound—calIerid: 8]
—.— Executing [s@niacro—outbound—calIerid: 9]
—.— Goto (macro—outbound—callerid,s, 12)
—.— Executing [s@macro—outbound-calIerid: 12]
—.— Executing [s@niacro—outbound-calIerid: 13]
—.— Executing [s@macro—outbound—calIerid: 14]
[s@niacro—dialout—trunk: 12] Exec If (“SIP! 1002—b77083 1011, ‘oI AGI I fix localpref ix 11) in new stack
[s@niacro—dialout—trunk: 13] Set (.‘SIP/1002—b7708310r’, “oUTNUM=14077297S39”) in new stack
[s@macro—dialout—trunk: 14] Set (“SIP/1002—b7708310”, “custonrSlP/Eroadl52O”) in new stack
[s@macro—dialout—trunk: 15] Execlf (“SIP/1002—b7708310”, “01 SetIDIaL TRJJNK.OPTIONSsM(setmusicA) ii) in new stack
[s@macro—dialout—trunk: 16] Macro (“SIP/1002—b7708310”, “ciialout-trunk-predial—hookl “) in new stack
[s@niacro—dialout—trunk-predial—hook: 1] MacroExit (“S IP/ 1002 —b77083 1011, PIll) in new stack
[s@niacro—dialout—trunk: 17] Gotolf (“SIP/1002—b7708310”, “O2bypassl 1”) in new stack
[s@macro—dialout—trunk: 18) Gotolf (lSIP/1002_b7708310n1, “O2customtrunk”) in new stack [s@macro—dialout—trunk: 19] Dial (“SIP/1002—b7708310”, “SIP/EroadlS2O/140772975391 3001 Pt) in new stack
busy/congested at this time (1:0/0/1)
[s@niacro—dialout—trunk:20] Goto (“SIP/1002—b7708310”, “s—CHANUNAVAILI 1”) in new stack
—.— Goto (macro—dialout—trunk,s—CHANUNAVAIL, 1)
—.- Executing [s—CHANUNAVAIL@macro—dialout—trunk:1] Gotolf(”SIP/1002—b77083l0”, 11l2noreport”) in new stack
—.— Goto (macro—dialout—trunk, s—CHANUNAVAIL, 3)
—.— Executing [s—CIIANUNAVAIL@niacro—dialout—trunk:3] NoOp(”SIP/1002—b7708310”, “TRUNK Dial faiIed due to CHANUNAVAIL (hangu
pcause: 20) — failing through to other trunks”) in new stack
—.— Executing [14077297539@from—internal:5] Macro(.’SIP/1002—b7708310r’, “outisbusyi”) in new stack
—.— Executing [s@n,acro—outisbusy: 1] Playback (“SIP! 1002—b77083 “all—circuits-busy—now I noanswer”) in new stack
—.— <SIP/1002—b7708310> Playing ‘all—circuits-busy—now’ (language ‘en’)
—.— Executing [s@macro—outisbusy:2] Playback(”SIP/1002—b7708310”, “pls—try—call—laterinoanswer”) in new stack
—.— <SIP/1002—b7708310> Playing ‘pls—try—call—later’ (language ‘en’.)a
='s Spawn extension (macro—outisbusy, 5, 2) exited non—zero on ‘SIP/1002—b7708310’ in macro ‘outisbusy’
='s Spawn extension (from—internal, 14077297539, 5) exited non—zero on ‘SIP/1002—b7708310’
—.— Executing [h@from—internal:1] Macro(”SIP/1002—b7708310”, “hangupcall1t) in new stack
—.- Executing [s@macro—hangupcall:1] ResetCDR(”SIP/1002—b77083101’, “vw”) in new stack
—.— Executing [s@macro—hangupcall:2] NoCDRC”SIP/1002—b7708310”, “) in new stack
—.— Executing [s@macro—hangupcall:3] Gotolf(”SIP/1002—b7708310”, “l2skiprg”) in new stack
—.— Goto (macro—hangupcall,s,6)
—.— Executing [s@macro—hangupcal 1: 6] Gotolf (“SIP! 1002 —b77083 10r’, 2skipb Ikvm”) in new stack
—.— Goto (macro—hangupcall,s,9)
—.— Executing [s@macro—hangupcall:9] Gotolf(”SIP/1002—b7708310”, “l’?theend”) in new stack
—.— Goto (macro—hangupcall,s,11)
—.— Executing [s@niacro—hangupcall:11] Hangup(”SIP/1002—b7708310r’, rr.) in new stack
=‘s Spawn extension (macro—hangupcall, 5, 11) exited non—zero on ‘SIP/1002—b7708310’ in macro ‘hangupcall’
=’= Spawn extension (from—internal, h, 1) exited non—zero on ‘SIP/1002—b7708310’
localhcsttcLl> [1
ack
—.— Executing
—.— Executing
—.- Executing
—.— Executing
—.— Executing
—.— Executing
—.— Executing
—.— Executing
—.— Executing
=.= Everyone is
—.— Executing
Set(”SIP/1002—b7708310”, “EMERGENCYCIDs”) in new stack
Set (“SIP!1002—b7708310”, “TRUNKoUTCIDs3S235O1S2O”) in new stack
GotoIf(.’SIP/1002—b7708310r’, 111?trunkcid”) in new stack
Execlf(”SIP!1002—b7708310”, 1’1|SetICaLLERID(all)s35235015201’) in new stack
Execlf(”SIP!1002—b7708310”, “1ISetICaLLERID(all)s10021’) in new stack
Exec If (“SIP! 1002—b77083 10”, “0| SetCalIerPres I prohib passed screen1’) in new st

makhan · April 22, 2009, 3:58pm

ra11se’: 20) — failing through to other trunks”) in new stack
-.- Executing [14077297539efrom—internal:5) Macro(”SIP/1002—b77o831o”, “outisbusy.l”) in new stack
—.— Executing (sOmacro-outisbusy:1] Playback(”SIP/1oo2-b770831o”, “all-circuits-busy-now|noanswer”) in new stack
-.- <SIP/1002—b77083I0> PIaying ‘all-circuits-busy-now’ (Ianguage ‘en.’)a
-.- Executing [semacro—outisbusy: 2] PIayback (“SIP? 1o02—b77083 1o”, “pIe—try—calI—Iater I noanswer”) in new stack
-.— <sIP/1002—b7708310> PIaying ‘plc—try—call—later’ (Ianguage ‘en’)
Spawn extension (macro—outisbusy, s, 2) exited non-zero on ‘SIP/1002-b77o83l0’ in macro ‘outisbusy’
– Spawn extension (from-internal, 14o77297539, s) exited non-.zero on ‘SIP/1o02-b7708310’
—.— Executing (h9from—internal:1) Nacro(”SIP/1002-b77083l0”, “hangupcall”) in new stack
—.— Executing [sPmacro—hangupcall:1] ResetCDR(”SIP/1o02-b770831o”, “vt,t’) in new stack
—.— Executing [sSmacro—hangupcall:2) NoCDR(”SIP/1o02—b77083l0”, “‘9 in new stack
—.— Executing [semacro—hangupcall:3) Gotolf(”SIP/100Z-b770831o”, “12skiprg”) in new stack
-.— Goto (macro-hangupcall,s,6)
—.— Executing [sOrnacro-hangupcall:6) Gotolf(”SIP/1002-b77o8a1o”, “1?skipbIkvm”) in new stack
—.— Goto (macro—hangupcall,s,9)
—.— Executing [sPmacro-hangupcall:9) GotoIf(”SIP/1o02-b770831o”, “l?theend”) in neu stack
—.— Goto (macro—hangupcall,s,11)
—.— Executing [sømacro—hangupcall:111 Hangup(”sIP/1o02-b770631o”, “‘9 in new stack
Spawn extension (macro-hangupcall, s, 11) exited non-zero on ‘SIP/1002-b770631o’ in macro ‘hangupcali’
-. Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/1002—b7708310’
localhosttcLls •

fskrotzki · April 22, 2009, 7:51pm

Again what you are posting is not coming through properly and it ia VERY hard to read.

The error is located here:

[s@macro—dialout—trunk: 19] Dial (“SIP/1002—b7708310”, “SIP/EroadlS2O/140772975391 3001 Pt) in new stack
busy/congested at this time (1:0/0/1)
[s@niacro—dialout—trunk:20] Goto (“SIP/1002—b7708310”, “s—CHANUNAVAILI 1”) in new stack
—.— Goto (macro—dialout—trunk,s—CHANUNAVAIL, 1)

and this implies that your outbound trunk is reporting there are no channels available.

So check your trunk configuration.

makhan · April 22, 2009, 8:54pm

I have looked over couple times on the trunk configuration. I am using broadvoice and my line is registered. I am wondering that if i have to edit any of the files there.
is there anyfile which saves the CLI loginfo i can copy that and post it. Right now i am using onenoe takin a snapshot and then postting the text.
Please let me know because i am new in FreePBX and don’t know thanks.
This is my trunk info: peer detail:
host=broadvoice.com ip address 147.135.32.221
username=352XXXXXX
secret=SECRET
type=peer
register String:
352XXXXXXX:[email protected]