fetoa
(kalderista)
October 17, 2018, 11:07am
1
Hi all!
I have support ticket opened, but I can’t get support because “Support VPN” on system admin do nothing when “Configure & Start” is pressed. It seem’s to do something, but always shows the status like “Stopped” and “Uncofigured”.
I also installed SSH keys package, and it’s shown as “Currently installed”.
So, I need support to get support:disappointed_relieved:
What can I do?
Regards.
lgaetz
(Lorne Gaetz)
October 17, 2018, 11:38am
2
Just reply to your support ticket stating that, and alternate arrangements can be made.
fetoa
(kalderista)
October 17, 2018, 11:56am
3
Hi Lorne!
Last time I tried to get support with this issue, I got this funny answer:
Sorry, I cannot help you if I do not have a remote access.
Thank you,
That’s why I’m trying to solve it on community.
Regards
PitzKey
(Itzik)
October 17, 2018, 1:34pm
4
You need to allow port 22 on your router/firewall from Sangoma’s IP’s
fetoa
(kalderista)
October 18, 2018, 3:07pm
5
Hi Itzik!
I have opened port 22 on firewall, but still doesn’t work.
Can anyone validate the Sangoma’s IPs?
Regards
PitzKey
(Itzik)
October 18, 2018, 6:38pm
6
The Sangoma tech is usually sending the IP info on the ticket. IIRC you can also find it in the portal, but I might be wrong.
fetoa
(kalderista)
October 18, 2018, 6:59pm
7
The ones I have are finished in 100 and 101. Am I right?
Regards
lgaetz
(Lorne Gaetz)
October 18, 2018, 7:17pm
8
Tier 1 Sangoma support will come from the IP 66.185.28.100 and should have been communicated to you in the ticket when it was first requested.
fetoa
(kalderista)
October 18, 2018, 8:01pm
9
Well, it’a not been communicated… (ticket #817656 )
Those are the ones permited:
66.185.28.100
122.99.122.101
But still is stopped and misconfigured.
Regards
tm1000
(Andrew Nagy)
October 18, 2018, 8:49pm
10
What is the distro version
lgaetz
(Lorne Gaetz)
October 18, 2018, 9:04pm
11
I’ve replied to your ticket, lets resume the conversation there.
Chuckak
(Charlie Karam)
May 23, 2019, 1:48pm
12
What was the resolution support provided
fetoa
(kalderista)
June 10, 2019, 3:39pm
13
I finally got support on the ticket.
Regards
system
(system)
Closed
June 9, 2020, 3:39pm
14
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