Can't get FreePBX to call mobile in queues

FreePBX Configuration
1

Hi there,
I’m using FreePBX for almost 9 months now and really love it!

I have a small issue I like to resolve, I hope you can help me with it.
I have a queue with different extensions (agents) connected to it. I would like to have a mobile phone called to in this queue.
I tried this: I made a virtual extension and made the ringtime 0 seconds so it forwards to a misc destination which is my mobile number.
I added this virtual extension to the list of agents on the queue.
Unfortunately it doesn’t ring when the queue is called. When i call the virtual extension on a internal call, it works fine.

Any ideas? or maybe a total different solution?
Thanks!
Jeroen

2

Why don’t you make the virtual extension just ring the mobile number directly via follow-me? Adding a misc destination seems like an extra step.

3

Thank you for you suggestion! That made me look again to it and I found out I made a mistake on that. So now my complete problem is solved!

4

The only thing left is the CID on my mobile is showing my home number, not the callers number. Not sure how to fix that!

5

Misc destination sends the call differently than follow-me. Just use follow-me and you can either send the original caller ID through or change it as needed.

6

Hi Andrew,
Sorry, I didn’t mention this in my last post but I’m using follow me now, just as you said.
On " Change External CID Configuration" I selected “Force Dialed Number”.
It still sends the ID from my outbound trunk.

7

Set Change External CID configuration to Default and it should send through the original caller ID

8

Looks like you have a answer to everything, thanks!!

9

Glad I could help :slight_smile:

1 Like
10

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.