Can't Force Custom Outgoing Caller ID. What do?

General Help
1

Running PIAF 2.8.1.4 on hardware.

I have a fairly simple setup using two trunks, one outgoing route, and one inbound route that rings all extensions (as per ring group). I cannot for the life of me figure out how to force whatever caller ID I want. I placed the outgoing caller ID that I wanted in both trunks AND in the outbound route CID fields. What gives? Do I need to edit a conf file? Still kinda new at this so any help would be greatly appreciated.
When I hover over the “Route CID” in the outbound route tab, it doesn’t specify a format to put the CID in. I tried just numbers (no dashes), <##########>, and “Name” <##########> and none of them worked.
In the “Outbound CID” field in each extension, I followed the format indicated in the info box when I hover over “Outbound CID”. The format is “Name” <##########> and still doesn’t work.

I hope this is enough info to help me out. If not, I’ll be happy to post whatever is needed.

2

What type of trunks do you have. If they’re POTS lines, you won’t be able to change the CID. If it’s a SIP trunk, you may or may not be able to change it, depending on the policies of your provider.

BF

3

It’s a SIP trunk with Quantum Voice as the provider. I’ll call them and see what they say and post results in case anyone else wants to use them. I didn’t know it depended on them for caller ID stuff. Thanks for the info! Brb…