Can't Disable VmX Locator

I’m having a strange issue.

Using FreePBX x86

The first extention I have under “Extention Settings”. is showing that VmX Locator is enabled.

However, when I go into extensions it is disabled there. It is causing major issues and the phone will not ring. Is there a way to fix this? Also, how could this have happened? VmX Locator was never enabled.

You can disable it from the extension in the voicemail section. Users enable it from the ARI portal so check there.